Asset Training Australia are kicking goals in their 10th year of operation, taking out the top award for customer service in the training industry for Queensland.
The judging process for the 2016 Australian Achiever Awards for Australia’s Employment, Training & Consultancy Services category was completed on the 20th of April.
Asset Training Australia was awarded Queensland State Winner for this category.
Now into its nineteenth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers – an indication of a well run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.
The award system focused on seven criteria, each scored separately, namely:
Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.
Some of the comments Australian Achiever received from Asset Training Australia clients are:
‘Asset Training Australia is a very professional training organisation. I have been using their services for a short time but have been very happy with what they are doing. For example, if I have raised any queries they give me responses within 24 hours. It is just a great team to do business with.’
‘I am more than happy with the training they have provided for me. They have given me the outcomes I had been hoping for and have been a perfect business to deal with at a Management level as well.’
‘I have been very impressed with their overall customer service because they are speedy and efficient and know what they are doing. The actual content of their training is very well thought out, is very relevant to local needs and assumptions and isn’t something that is just copied from America. In fact, I recommend them to anyone I can.’
Asset Training Australia are proud to be delivering exceptional customer service and quality training across Queensland and endeavour to continue to do so for years to come!
For more information on the Australian Achiever Awards, or how you can take part, visit their website.