Business and Leadership

Is the Customer Always Right?

is the customer always right

Is the Customer Always Right? In the realm of customer service, the age-old adage "The customer is always right" has been a guiding principle for decades. But as the dynamics of customer service evolve, and the industry becomes more nuanced, it's essential to delve into the question: Is the customer…


Ransomware Attacks on the Rise: How to Defend Your Organisation

defend your organisation from ransomware

Ransomware Attacks on the Rise: How to Defend Your Organisation In recent years, ransomware attacks have surged, targeting organisations of all sizes, across various industries. These attacks involve malicious software that encrypts an organisation's data, rendering it inaccessible until a ransom is paid to the attackers. The increasing frequency and…


Running a Security Company: Navigating the Challenges and Triumphs

running a security company

Running a Security Company: Navigating the Challenges and Triumphs In an increasingly uncertain world, the demand for reliable security services has never been higher. As the owner of a security company, you find yourself at the forefront of providing safety and peace of mind to individuals, businesses, and communities. However,…


Mastering the Art of Security Management: Key Skills and Attributes for Success

the art of security management

Mastering the Art of Security Management: Key Skills and Attributes for Success In today's rapidly evolving digital landscape, the role of a security manager has never been more critical. As businesses become increasingly reliant on technology and data, the need for effective security management has grown exponentially. A skilled security…


ChatGPT for the Education Sector

chatGPT for the education sector

ChatGPT for the Education Sector AI feels like something from a not-too-distant future but it’s here and it’s gaining traction. Chatbot technology has the potential to revolutionise the way students learn, interact, and engage with their course materials.   While the benefits of Chatbot technology can be seen in various aspects…


The Future Of The Customer Experience

future of customer experience

The Future Of The Customer Experience In a world where many brands have gone online, and shopping is now something we do from Instagram and Facebook as we doom scroll during Friends re-runs, the customer experience is changing. The future of the customer experience looks like automated experiences, specialist in-store…


How to Combat Quiet Quitting

quiet quitting

How to Combat Quiet Quitting Even if you haven’t jumped on Tik Tok lately or been following the news, you may have heard your co-workers or employees talking about the phenomenon of quiet quitting. Quiet Quitting as a concept has gained popularity after a high profile Tik Tok creator made…


The Difference Between a Solopreneur and an Entrepreneur

solopreneur vs entrepreneur

The Difference Between a Solopreneur and an Entrepreneur These days it seems everyone and their cat has a side hustle. Whether it’s a t-shirt printing business or a freelance consulting business. Everyone seems to be in on the action of running their own game. According to the Australian Bureau of…


Why Customer Service is Important to Your Business

why customer service is important

Why Customer Service is Important to Your Business Customers are essential to the health of your business. But our approach to customer service has changed as many businesses move to a more online model and physical stores gradually disappear. While some might have thought this would result in worse customer…


How to Scale Your Small Business

scale your small business

How to Scale Your Small Business In small business there are few bigger questions than the question of how and when to scale your small business. It’s a question that plagues all small business owners often more than once in their business’ life cycle. How do you know when it’s…


The Generation Gap Shaping Our Workplaces

generation gap shaping workplaces

The Generation Gap Shaping Our Workplaces It’s a been a long time since the workplace has been this diverse and seen such an overhaul of social change within a few short years. There are four different generations working alongside each other at the moment - boomers, Gen X, Millennials and…


How Hustle Culture is Hurting Small Business

hustle culture hurting small business

How Hustle Culture is Hurting Small Business “I’ve got a dream worth more than my sleep!” “Starve your distractions, feed your focus.” “Rise and Grind.” As a small business owner on social media, you’ll likely have found these toxic hustle culture catch cries littering your feed. Often shared by the…


Marketing For Solopreneurs

marketing for solopreneurs

Marketing For Solopreneurs How To Market Your One-Man Business It can be intimidating trying to run a one-man show. There’s a lot of balls in the air and marketing can feel like one ball too many. But as a solopreneur marketing plays an essential role in your business. Here are…


Functions of Human Resources Departments

functions of human resources

Functions of Human Resources Departments Human Resources play an integral role in a business. Managing the most important aspect of any business, the people. The people working for you can make or break your business. If you don’t have the right people in your organisation with the right skills who…


How to Take Your Market Stall Business Online

take your market stall online

How to Take Your Market Stall Business Online For many market stall holders, the hustle and bustle of the markets is a comforting environment. You see your regulars, chat with the other stall holders, and you know what to expect each week. Many market stall holders haven’t made the leap…


2022 Tax Time Update for Individuals, Companies and Small Business

2022 tax time updates

2022 Tax Time Update for Individuals, Companies and Small Business It’s coming to the end of the financial year and you know what that means, time to find all those receipts that you squirrelled away throughout the year and review your ingoing’s and outgoings, what you can claim and what…


Best Markets to Hold a Stall in South East Queensland

best-markets-to-hold-a-stall-in-south-east-queensland

Best Markets to Hold a Stall in South East Queensland As a small business a good spot at the markets can be a brand defining experience. Having a market stall spreads brand awareness, provides real-time opportunities for one-on-one market research, the chance to educate your customers about your products and…


Best Website Hosting For E-Commerce

best website hosting for ecommerce

Best Website Hosting For E-Commerce So, you’ve got a product and you’re just about ready to make the leap to running an online store, but you don’t have the faintest clue which hosting platform to choose. There are a lot of factors to consider when choosing your online hosting platform…


How to Make Your Side Hustle Your Full-Time Gig

make your side hustle your full time gig

How to Make Your Side Hustle Your Full-Time Gig You know the drill. You switch off your work computer at 5pm and power up your own computer because it’s time to work on that side hustle. You’ve got emails to respond to, content to plan and bookkeeping to do. And…


What’s a Learning and Development Program and Why Does Your Company Need One?

learning and development program

What’s a Learning and Development Program and Why Does Your Company Need One? After two years of economic turmoil, constantly shifting goal posts and changing rules, many businesses are trying to find a way to stablise their workforce and their revenue. While many industries are downsizing or restructuring, they might…


The Skills and Training Boost in This Years’ Federal Budget

skills and training boost

The Skills and Training Boost in This Years’ Federal Budget On Tuesday the 29th of March 2022 the Treasurer delivered the 2022 – 2023 Federal Budget. Australia watched on to see what the government would focus on in the leadup to the federal election, just now announced to be held…


10 Things You Should Know Before Starting Your Own Business

things you should know before starting your own business

10 Things You Should Know Before Starting Your Own Business There’s nothing quite like working for yourself. Choosing when you work and what projects you take on is a liberating experience. If you’re considering taking the leap to working for yourself or freelancing, you’re not alone. In America from the…


What Emily in Paris Gets Wrong and Right About Social Media Marketing

emily in paris

What Emily in Paris Gets Wrong and Right About Social Media Marketing (From An Expert) Emily in Paris is being hailed as sex and the city for a new generation and it has all the ingredients to live up to that hype. A famous and glamorous city setting, fashions styled…


What Kind of Leader Are You?

four leadership styles

What Kind of Leader Are You? The four leadership styles and how to find your leadership style Being a leader can mean many different things. You can be an activist leading a movement, or an inventor leading the way in innovation. But what we’re talking about in today’s article is…

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