Learn foundational skills for engaging customers in a retail or service environment.
Certificate II in Customer Engagement is the perfect entry-level qualification for those interested in customer service. Every business needs employees who can create amazing experiences for their customers!
This course can increase your employability skills as you learn how to effectively communicate across a number of channels and gain the ability to be exceptionally organised at work.
In these roles, you will interact with customers under direct supervision of a Manager. You would be required to communicate with and respond to customers’ requests and capture this data so it can be used to increase sales.
One course offers many courses of action and pathways for you. This qualification is Release 1 and is the most up-to-date qualification available.
Upon successful completion of this course, you will be awarded a Certificate II in Customer Engagement (BSB20215).
Possible job outcomes may include:
There are no formal prerequisite units required for entry into this course.
You will however require basic English language, literacy and numeracy (LLN) skills.
Before commencing this course, you will be required to undertake an Online LLN ASSESSMENT. You can check your LLN level right now.
If you are completing the course via an online or RPL delivery mode, you will need access to a computer with word processing, PDF reader capabilities and an internet connection.
The minimum requirement to confirm your course enrolment is to provide us with a Unique Student Identifier and payment.
You will also need to provide:
These forms can be submitted to [email protected]
Units of Competency
To complete this course you must demonstrate competency in a total of 9 units. These units have been selected to give you the most comprehensive overview of customer service at a junior level.
You can view the full list of units available to study within this qualification on training.gov.au.
*If you wish to change one or more of your elective units please contact us.While we endeavour to be able to provide all options, changes to elective units cannot be guaranteed. The cost for custom unit packaging is $250 per qualification (excluding RPL).
Standard Online Delivery
2 units per month for up to 6 months. Includes regular contact with a trainer via zoom web conferencing. Should allow 20 – 25 hours per week to study.
For people with prior knowledge, skills or qualifications, 4 units per month for up to 3 months. Should allow 30 – 40 hours per week to study.
Assessment Only / RPL
For people with evidence of their extensive experience.
We aim to have all RPL assessments finalised within 12 weeks but it is usually much quicker. The actual timeframe depends on the course you are seeking RPL for, how long it takes you to supply the evidence and how long it takes us to verify your evidence.
You can complete our Free Skills Assessment right now to determine if this is the right option for you.
If you wish to customise your course, change your elective units or study load please contact us to request an individual learning plan.
The number of hours outlined is a guide only and each individual will learn at a different pace. Students may request an extension or submit their assessments early as required to suit their individual learning needs.
After completing this course you may wish to further your studies with:
Course fees vary depending on the location and delivery mode of the course.
Recognition of Prior Learning (RPL)
ZipMoney Interest Free Terms
|3 Months Interest Free||$200 – $500|
|6 Months Interest Free||$501 – $1500|
|12 Months Interest Free||$1501 +|
Click here for further information on course fees, refunds and payment terms.
APPLIED LEARNING Our courses focus on developing practical skills that are underpinned by theory. We make sure that everything you learn is relevant and useful to your career goal. All of our courses are developed with the assistance of industry professionals, so that you know you’ll only get the training you need to succeed.
SMALL CLASSES Small, workshop-style classes give you the opportunity to better know your trainers and classmates. You never know who you’ll end up sitting beside in one of our courses and the networking opportunities this may create! It also means you get the individual help you deserve.
CAREER PREPARATION Even before you start your training with us, we’re helping to steer you in the right direction based on the career outcome you want to achieve. We offer free information sessions across a number of our course categories, so you’re informed before you even step foot in a classroom.
JOB FOCUSED We have strong links to peak industry and community bodies, which means so do you too! We offer courses that align with and are informed by industry needs, so our graduates have the best chance of gainful, long-term employment on completion of the course.
INDUSTRY ENDORSED We have worked tirelessly throughout our time in the vocational education and training sector continuing to improve our courses based on industry consultation and feedback. Industry standards can sometimes change rapidly, and so have we. Our courses are made with industry, for industry.
PRACTICAL We focus on the practical skills you’ll need to succeed in industry. While it’s great to have background knowledge, it’s even better when you get the chance to apply that knowledge! At ASSET, we help you do just that.