Certificate II in Customer Engagement has been developed to assist those looking to find careers in the field of customer service.
Certificate II in Customer Engagement is the perfect entry-level qualification for those interested in customer service. Every business needs employees who can create amazing experiences for their customers!
This course can increase your employability skills through effective communication across a number of channels and the ability to be exceptionally organised at work.
In these roles, you will interact with customers under direct supervision of a Manager. You would be required to communicate with and respond to customers’ requests and capture this data so it can be used to increase sales.
Upon successful completion of this course, a Certificate II in Customer Engagement (BSB20215) will be awarded.
This qualification is suited to those looking to begin careers in the following fields:
This qualification requires no prerequisite units. It is however expected that participants are able to display sufficient English language, literacy, and numeracy skills at a year 10 level or equivalent. Basic computer skills are required for this qualification.
Prior to enrolment participants may choose to undertake an LLN assessment.
Units of Competency
The Certificate II in Customer Engagement includes 9 units:
3 Core and 6 Electives.
*Alternate elective units may be available upon request, but are not guaranteed.
OPTION 1 – Study Online
Study where and when it suits you by using our interactive elearning platform. You will have 12 months to complete this course at your own pace.
OPTION 2 – Study Online at our Facilities
You can complete the same online course at our facilities using our resources and equipment at no extra cost. We will also have staff available to provide additional support if required. Note: Subject to availability, bookings are essential.
OPTION 3 – Study in Class
Although we do not generally offer this course in-class we can schedule a 5 day face-to-face workshop for groups of 5 or more students. Note that there may be additional work required following the workshop.
OPTION 4 – Recognition of Prior Learning (RPL)
If you already have skills and experience relevant to this qualification you may be eligible for RPL. Contact us for a Free Skills Assessment to determine if this is the right option for you.
Suggested pathways for further study after completion of this qualification include:
Recognition of Prior Learning (RPL)