ClickCease Certificate II in Customer Engagement | Asset College

Certificate II in Customer Engagement

Learn foundational skills for engaging customers in a retail or service environment.

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Overview

BSB20215 Certificate II in Customer Engagement

Certificate II in Customer Engagement is the perfect entry-level qualification for those interested in customer service. Every business needs employees who can create amazing experiences for their customers!

This course can increase your employability skills as you learn how to effectively communicate across a number of channels and gain the ability to be exceptionally organised at work.

In these roles, you will interact with customers under direct supervision of a Manager. You would be required to communicate with and respond to customers’ requests and capture this data so it can be used to increase sales.

Course Outcomes

One course offers many courses of action and pathways for you.

Upon successful completion of this course, you will be awarded a Certificate II in Customer Engagement (BSB20215).

Possible job outcomes may include:

  • Customer Service Assistant
  • Retail Assistant
  • Call Centre Operator

Entry Requirements

What do I need before I start?

There are no formal prerequisite units required for entry into this course.

You will however require basic English language, literacy and numeracy (LLN) skills.

Before commencing this course, you will be required to undertake an Online LLN ASSESSMENT. You can check your LLN level right now.

If you are completing the course via an online or RPL delivery mode, you will need access to a computer with word processing, PDF reader capabilities and an internet connection.

Please be advised we are unable to train students on a student visa. You must find a CRICOS registered training provider.

What will I need to provide to enrol?

  • Enrolment Form
  • USI
  • Photo Identification
  • Completion of LLN assessment
  • Payment

Units of Competency

To complete this course you must demonstrate competency in a total of 9 units. These units have been selected to give you the most comprehensive overview of customer service at a junior level.

Core Units

  • BSBCUE203 Conduct customer engagement
  • BSBCUE205 Prepare for work in a customer engagement environment
  • BSBCMM201 Communicate in the workplace

Elective Units*

  • BSBCUS201 Deliver a service to customers
  • BSBITU213 Use digital technologies to communicate remotely
  • BSBWHS201 Contribute to health and safety of self and others
  • BSBWOR203 Work effectively with others
  • BSBINN201 Contribute to workplace innovation
  • BSBWOR202 Organise and complete daily work activities

You can view the full list of units available to study within this qualification on training.gov.au.

*If you wish to change one or more of your elective units please contact us. While we endeavour to be able to provide all options, changes to elective units cannot be guaranteed. The cost for custom unit packaging is $500 per qualification for full study or $250 for RPL.

Delivery Options

Standard Online Delivery

2 units per month for up to 6 months. Includes regular contact with a trainer. Should allow 20 – 25 hours per week to study.

Accelerated Learning

For people with prior knowledge, skills or qualifications, 4 units per month for up to 3 months. Should allow 30 – 40 hours per week to study.

Assessment Only / RPL

For people with evidence of their extensive experience.

We aim to have all RPL assessments finalised within 12 weeks but it is usually much quicker. The actual timeframe depends on the course you are seeking RPL for, how long it takes you to supply the evidence and how long it takes us to verify your evidence.

You can complete our Free Skills Assessment right now to determine if this is the right option for you.

Custom Enrolment

If you wish to customise your course, change your elective units or study load please contact us to request an individual learning plan.

The number of hours outlined is a guide only and each individual will learn at a different pace. Students may request an extension or submit their assessments early as required to suit their individual learning needs.

Pathways

After completing this course you may wish to further your studies with:

Course Fees

Course Fees

This qualification is available through online study or RPL. You can also opt to complete some units by RPL and some units through online study.

Online Study – $1200

RPL – $795

Payment Options

Online Study

1. Pay as you go

Pay for each unit of your course as you commence it. Please view our Course Fees brochure to see first payment required plus fee per unit for your specific qualification.

2. zipMoney

Up to 6 months interest free on zipMoney. Best for people with an existing zipMoney account.

3. Study Pay

Interest free weekly or fortnightly instalments. Best for people looking for a low-fee direct deposit payment plan option.

RPL

Individualised quotes will be discussed with our RPL Manager after submission of a free skills assessment. Please read the full outline on our RPL process here.

1. 2 split payments

Pay 50% of the course fees to begin your RPL, with 50% due on completion before your certificate is issued.

2. zipMoney or Study Pay payment plans (as outlined above).

Other Information

Please read our Course Fees and Refund policy here.

Extension Request Fees

Should you require an extension on your study, an extension fee of $100 per request per month is required.

Assessment Re-Submission Fees

Should you be deemed not competent after 2 attempts at a unit of competency, an assessment re-submission fee of $100 will apply per assessment.

Re-Enrolment

Should you wish to cancel your course or your enrolment is cancelled by us due to no progress and you then wish to re-enrol, a re-enrolment fee of 25% of the standard course fee will apply if requested within 3 months of initial cancellation. If re-enrolment is requested within 4 – 12 months of initial cancellation, 50% of the standard course fee will apply.

Testimonial

“I finished my training with you last Friday and just wanted to thank you all for the professionalism and friendly nature of all your team. I was a bit concerned and nervous at first, having to do the training, but all of your staff were very helpful and it turned out to be quite good fun. Thank you all for all your help.”
Wayne Fitzpatrick
Certificate II in Customer Engagement
State Winner

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