Certificate II in Customer Engagement

Certificate II in Customer Engagement has been developed to assist those looking to find careers in the field of customer service.

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Overview

BSB20215 Certificate II in Customer Engagement

Certificate II in Customer Engagement is the perfect entry-level qualification for those interested in customer service. Every business needs employees who can create amazing experiences for their customers!

This course can increase your employability skills through effective communication across a number of channels and the ability to be exceptionally organised at work.

In these roles, you will interact with customers under direct supervision of a Manager. You would be required to communicate with and respond to customers’ requests and capture this data so it can be used to increase sales.

Course Outcomes

Upon successful completion of this course, a Certificate II in Customer Engagement (BSB20215) will be awarded.

This qualification is suited to those looking to begin careers in the following fields:

Entry Requirements

This qualification requires no prerequisite units. It is however expected that participants are able to display sufficient English language, literacy, and numeracy skills at a year 10 level or equivalent. Basic computer skills are required for this qualification.

Prior to enrolment participants may choose to undertake an LLN assessment.

Find out your LLN level now!

Units of Competency

The Certificate II in Customer Engagement includes 9 units:
3 Core and 6 Electives.

Core Units

  • BSBCUE203 Conduct customer engagement
  • BSBCUE205 Prepare for work in a customer engagement environment
  • BSBCMM201 Communicate in the workplace

Elective Units*

  • BSBCUS201 Deliver a service to customers
  • BSBITU203 Communicate electronically
  • BSBWHS201 Contribute to health and safety of self and others
  • BSBWOR203 Work effectively with others
  • BSBINN201 Contribute to workplace innovation
  • BSBWOR202 Organise and complete daily work activities

*Alternate elective units may be available upon request, but are not guaranteed.

Delivery Options

OPTION 1 – Study Online
Study where and when it suits you by using our interactive elearning platform. You will have 12 months to complete this course at your own pace.

OPTION 2 – Study Online at our Facilities
You can complete the same online course at our facilities using our resources and equipment at no extra cost. We will also have staff available to provide additional support if required. Note: Subject to availability, bookings are essential.

OPTION 3 – Study in Class
Although we do not generally offer this course in-class we can schedule a 5 day face-to-face workshop for groups of 5 or more students. Note that there may be additional work required following the workshop.

OPTION 4 – Recognition of Prior Learning (RPL)
If you already have skills and experience relevant to this qualification you may be eligible for RPL. Contact us for a Free Skills Assessment to determine if this is the right option for you.

Pathways

Suggested pathways for further study after completion of this qualification include:

Course Fees

Fee-for-service
$750

Recognition of Prior Learning (RPL)
$450

Payment plans may be available

Course Information

Testimonial

“I finished my training with you last Friday and just wanted to thank you all for the professionalism and friendly nature of all your team. I was a bit concerned and nervous at first, having to do the training, but all of your staff were very helpful and it turned out to be quite good fun. Thank you all for all your help.”
Wayne Fitzpatrick



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