Learn foundational skills in engaging customers in a retail or service environment.
Certificate II in Customer Engagement is the perfect entry-level qualification for those interested in customer service. Every business needs employees who can create amazing experiences for their customers!
This course can increase your employability skills through effective communication across a number of channels and the ability to be exceptionally organised at work.
In these roles, you will interact with customers under direct supervision of a Manager. You would be required to communicate with and respond to customers’ requests and capture this data so it can be used to increase sales.
Upon successful completion of this course, you will be awarded a Certificate II in Customer Engagement (BSB20215).
Possible job outcomes can include:
There are no prerequisite units required for entry into this course.
You will require basic English language, literacy and numeracy (LLN) skills. If you have not previously completed a Certificate I qualification you may be required to undertake an Online LLN TEST prior to commencing enrolment in this course.
If completing the online course you will also need:
Units of Competency
To be awarded this qualification you must show competency in 9 units.
*Alternate elective units may be available upon request, but are not guaranteed. To view the full list of elective units available for this course please visit training.gov.au. The cost for custom unit packaging is $250 per qualification (excluding RPL).
OPTION 1 – Study Online
Study where and when it suits you by using our interactive elearning platform. You will have 12 months to complete this course at your own pace. You will be able to contact your trainer by email and phone for assistance.
OPTION 2 – Study Online at our Facilities
You can complete the same online course at our facilities using our resources and equipment at no extra cost. If you need some direction, we will have staff available to provide additional support if required. This option is not available at all locations, bookings are essential.
OPTION 3 – Study in Class
By request only. We can schedule a 3 day face-to-face workshop for groups of 5 or more students. Note that there may be additional work required following the workshop to complete the course in full.
OPTION 4 – Recognition of Prior Learning (RPL)
If you already have skills and experience relevant to this qualification you may be eligible for RPL. Contact us for a Free Skills Assessment to determine if this is the right option for you.
After completing this course you may wish to further your studies with:
Course fees may vary depending on location and delivery mode of this course.
Recognition of Prior Learning (RPL)