Certificate III in Customer Engagement | RPL | Asset College

Certificate III in Customer Engagement

Were you born to work in customer service? Improve your skills in creating great customer experiences and thrive in a service environment.

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BSB30215 Certificate III in Customer Engagement

What keeps customers coming back to a business and what makes them want to refer a business to their family and friends? The customer service they received of course!

Employees that are able to communicate well with customers stand out above the rest and create exceptional experiences for those that step foot into a business. Employers are always on the lookout for people who can acquire great product knowledge, handle complaints effectively and in turn, wow their customers.

Government funding for BSB30215 Certificate III in Customer Engagement is available for eligible participants under the Certificate 3 Guarantee Program. For more information and eligibility requirements, please click here.

Course Outcomes

Upon successful completion of this course a Certificate III in Customer Engagement (BSB30215) will be awarded.

This qualification is suited to those looking to begin careers in the following roles:

Entry Requirements

This qualification requires no prerequisite units. It is however expected that participants are able to display sufficient English language, literacy, and numeracy skills at a year 10 level or equivalent.

Basic computer skills are required for this qualification.

Prior to enrolment participants may choose to undertake an LLN assessment.

Find out your LLN level now!

Units of Competency

The Certificate III in Customer Engagement includes 12 units:
4 Core and 8 Electives.

Core Units

  • BSBCUE301 Use multiple information systems
  • BSBCUE307 Work effectively in customer engagement
  • BSBCUE309 Develop product and service knowledge for customer engagement operation
  • BSBCUS301 Deliver and monitor a service to customers

Elective Units*

  • BSBCUE203 Conduct customer engagement
  • BSBCMM301 Process customer complaints
  • BSBITU203 Communicate electronically
  • BSBWOR203 Work effectively with others
  • BSBWOR301 Organise personal work priorities and development
  • BSBWHS201 Contribute to health and safety of self and others
  • BSBDIV301 Work effectively with diversity
  • BSBINN301 Promote innovation in a team environment

*Alternate elective units may be available upon request, but are not guaranteed.

Delivery Options

OPTION 1 – Study Online
Study where and when it suits you by using our interactive elearning platform. You will have 12 months to complete this course at your own pace.

OPTION 2 – Study Online at our Facilities
You can complete the same online course at our facilities using our resources and equipment at no extra cost. We will also have staff available to provide additional support if required. Note: Subject to availability, bookings are essential.

OPTION 3 – Study in Class
Although we do not generally offer this course in-class we can schedule a 5 or 10 day face-to-face workshop for groups of 5 or more students. Note that there may be additional work required following the workshop.

OPTION 4 – Recognition of Prior Learning (RPL)
If you already have skills and experience relevant to this qualification you may be eligible for RPL. Contact us for a Free Skills Assessment to determine if this is the right option for you.


Suggested pathways for further study after completion of this qualification include:

Course Fees

Eligible students in Queensland may receive government subsidised training under the Certificate 3 Guarantee program.

Certificate 3 Guarantee Funded Co-Contribution Fees

Concession $12
Non-Concession $36

Click here for Co-Contribution Fee Breakdown

Apply online now!
Prefer to complete your application in one of our offices? Call us now on 1300 731 602.


Recognition of Prior Learning (RPL)
Payment Plans available

Course fees vary depending on the location and delivery mode of the course.



“The course was awesome, the staff were friendly and I had a blast. (To be honest, I thought it was going to be boring and suck). I would definitely recommend Asset College to anyone else looking to be certified, and if I have time, I would definitely look at pursuing other accreditation through you guys.”
Daniel Hansen
Course Information

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