Learn customer service skills essential for retail and service industries.
What keeps customers coming back to a business and what makes them want to refer a business to their family and friends? The customer service they received of course!
Employees that are able to communicate well with customers stand out above the rest. They strive to create exceptional experiences for those that step foot into their storefront or interact with them online.
Employers are always on the lookout for people who can acquire great product knowledge, handle complaints effectively and in turn, wow their customers. You can learn all of these skills with a Certificate III in Customer Engagement.
Government funding for BSB30215 Certificate III in Customer Engagement is available for eligible participants under the Certificate 3 Guarantee Program. For more information and eligibility requirements, please click here.
One course offers many courses of action and pathways for you.
Upon successful completion of this course, you will be awarded a Certificate III in Customer Engagement (BSB30215).
Possible job outcomes may include:
There are no formal prerequisite units required for entry into this course.
You will however require basic English language, literacy and numeracy (LLN) skills.
Before commencing this course, you will be required to undertake an Online LLN ASSESSMENT. You can check your LLN level right now.
If you are completing the course via an online or RPL delivery mode, you will need access to a computer with word processing, PDF reader capabilities and an internet connection.
Please be advised we are unable to train students on a student visa. You must find a CRICOS registered training provider.
What will I need to provide to enrol?
Units of Competency
To complete this course you must demonstrate competency in a total of 12 units. These units have been selected to give you the most comprehensive overview of customer service requirements at an entry level.
You can view the full list of units available to study within this qualification on training.gov.au.
*If you wish to change one or more of your elective units please contact us. While we endeavour to be able to provide all options, changes to elective units cannot be guaranteed. The cost for custom unit packaging is $500 per qualification for full study or $250 for RPL.
Standard Online Delivery
1 unit per month for 12 months. Includes regular contact with a trainer. Should allow 20 – 25 hours per week to study.
For people with prior knowledge, skills or qualifications. 2 units per month for 6 months. Should allow 30 – 40 hours per week to study.
Assessment Only / RPL
For people with evidence of their extensive experience.
We aim to have all RPL assessments finalised within 12 weeks but it is usually much quicker. The actual timeframe depends on the course you are seeking RPL for, how long it takes you to supply the evidence and how long it takes us to verify your evidence.
You can complete our Free Skills Assessment right now to determine if this is the right option for you.
If you wish to customise your course, change your elective units or study load please contact us to request an individual learning plan.
The number of hours outlined is a guide only and each individual will learn at a different pace. Students may request an extension or submit their assessments early as required to suit their individual learning needs.
After completing this course, you may wish to further your studies with:
This qualification is available through online study or RPL. You can also opt to complete some units by RPL and some units through online study.
Online Study – $2200
RPL – $1300
Certificate 3 Guarantee Funding – $12 concession or $36 non-concession
1. Pay as you go
Pay for each unit of your course as you commence it. Please view our Course Fees brochure to see first payment required plus fee per unit for your specific qualification.
Up to 6 months interest free on zipMoney. Best for people with an existing zipMoney account.
3. Study Pay
Interest free weekly or fortnightly instalments. Best for people looking for a low-fee direct deposit payment plan option.
Individualised quotes will be discussed with our RPL Manager after submission of a free skills assessment. Please read the full outline on our RPL process here.
1. 2 split payments
Pay 50% of the course fees to begin your RPL, with 50% due on completion before your certificate is issued.
2. zipMoney or Study Pay payment plans (as outlined above).
Eligible students in Queensland may receive government subsidised training under the Certificate 3 Guarantee program.
Please note, the co-contribution fee may change after a review of your circumstances prior to enrolment in the qualification but will not exceed the above stated fees.
Please be advised that you will no longer be eligible for a government subsidised training place under the Certificate 3 Guarnatee program once you complete this qualification.
You can review the Certificate 3 Guarantee Fact Sheet produced by the Department of Employment, Training and Small Business on their website.
You can view the co-contribution breakdown fees here.
Please read our Course Fees and Refund policy here.
Extension Request Fees
Should you require an extension on your study, an extension fee of $100 per request per month is required.
Assessment Re-Submission Fees
Should you be deemed not competent after 2 attempts at a unit of competency, an assessment re-submission fee of $100 will apply per assessment.
Should you wish to cancel your course or your enrolment is cancelled by us due to no progress and you then wish to re-enrol, a re-enrolment fee of 25% of the standard course fee will apply if requested within 3 months of initial cancellation. If re-enrolment is requested within 4 – 12 months of initial cancellation, 50% of the standard course fee will apply.