ClickCease Certificate III in Customer Engagement | 2020 Training Awards Winners

Certificate III in Customer Engagement

Learn customer service skills essential for retail and service industries.

Please enter your details to receive the course information PDF.

You will be subscribed to our newsletter and can unsubscribe at any time.
Please wait...

or Close

Overview

BSB30215 Certificate III in Customer Engagement

What keeps customers coming back to a business and what makes them want to refer a business to their family and friends? The customer service they received of course!

Employees that are able to communicate well with customers stand out above the rest. They strive to create exceptional experiences for those that step foot into their storefront or interact with them online.

Employers are always on the lookout for people who can acquire great product knowledge, handle complaints effectively and in turn, wow their customers. You can learn all of these skills with a Certificate III in Customer Engagement.

Government funding for BSB30215 Certificate III in Customer Engagement is available for eligible participants under the Certificate 3 Guarantee Program. For more information and eligibility requirements, please click here.

Course Outcomes

One course offers many courses of action and pathways for you.

Upon successful completion of this course, you will be awarded a Certificate III in Customer Engagement (BSB30215).

Possible job outcomes may include:

  • Customer Service Agents and Operators
  • Customer Service Representatives
  • Call Centre Operators

Entry Requirements

What do I need before I start?

There are no formal prerequisite units required for entry into this course.

You will however require basic English language, literacy and numeracy (LLN) skills.

Before commencing this course, you will be required to undertake an Online LLN ASSESSMENT. You can check your LLN level right now.

If you are completing the course via an online or RPL delivery mode, you will need access to a computer with word processing, PDF reader capabilities and an internet connection.

Please be advised we are unable to train students on a student visa. You must find a CRICOS registered training provider.

What will I need to provide to enrol?

  • Enrolment Form
  • USI
  • Photo Identification
  • Completion of LLN assessment
  • Payment

Units of Competency

To complete this course you must demonstrate competency in a total of 12 units. These units have been selected to give you the most comprehensive overview of customer service requirements at an entry level.

Core Units

  • BSBCUE301 Use multiple information systems
  • BSBCUE307 Work effectively in customer engagement
  • BSBCUE309 Develop product and service knowledge for customer engagement operation
  • BSBCUS301 Deliver and monitor a service to customers

Elective Units*

  • BSBADM307 Organise schedules
  • BSBCMM301 Process customer complaints
  • BSBFLM303 Contribute to effective workplace relationships
  • BSBWOR203 Work effectively with others
  • BSBWOR301 Organise personal work priorities and development
  • BSBWHS201 Contribute to health and safety of self and others
  • BSBDIV301 Work effectively with diversity
  • BSBWRT301 Write simple documents

You can view the full list of units available to study within this qualification on training.gov.au.

*If you wish to change one or more of your elective units please contact us. While we endeavour to be able to provide all options, changes to elective units cannot be guaranteed. The cost for custom unit packaging is $500 per qualification for full study or $250 for RPL.

Delivery Options

Standard Online Delivery

1 unit per month for 12 months. Includes regular contact with a trainer. Should allow 20 – 25 hours per week to study.

Accelerated Learning

For people with prior knowledge, skills or qualifications. 2 units per month for 6 months. Should allow 30 – 40 hours per week to study.

Assessment Only / RPL

For people with evidence of their extensive experience.

We aim to have all RPL assessments finalised within 12 weeks but it is usually much quicker. The actual timeframe depends on the course you are seeking RPL for, how long it takes you to supply the evidence and how long it takes us to verify your evidence.

You can complete our Free Skills Assessment right now to determine if this is the right option for you.

Custom Enrolment

If you wish to customise your course, change your elective units or study load please contact us to request an individual learning plan.

The number of hours outlined is a guide only and each individual will learn at a different pace. Students may request an extension or submit their assessments early as required to suit their individual learning needs.

Pathways

After completing this course, you may wish to further your studies with:

Course Fees

Course Fees

This qualification is available through online study or RPL. You can also opt to complete some units by RPL and some units through online study.

Online Study – $2200

RPL – $1300

Certificate 3 Guarantee Funding – $12 concession or $36 non-concession

Payment Options

Online Study

1. Pay as you go

Pay for each unit of your course as you commence it. Please view our Course Fees brochure to see first payment required plus fee per unit for your specific qualification.

2. zipMoney

Up to 6 months interest free on zipMoney. Best for people with an existing zipMoney account.

3. Study Pay

Interest free weekly or fortnightly instalments. Best for people looking for a low-fee direct deposit payment plan option.

RPL

Individualised quotes will be discussed with our RPL Manager after submission of a free skills assessment. Please read the full outline on our RPL process here.

1. 2 split payments

Pay 50% of the course fees to begin your RPL, with 50% due on completion before your certificate is issued.

2. zipMoney or Study Pay payment plans (as outlined above).

Certificate 3 Guarantee

Eligible students in Queensland may receive government subsidised training under the Certificate 3 Guarantee program.

You can view more information about eligibility requirements here.

Please note, the co-contribution fee may change after a review of your circumstances prior to enrolment in the qualification but will not exceed the above stated fees.

You can view the co-contribution fee breakdown per unit here.

Please be advised that you will no longer be eligible for a government subsidised training place under the Certificate 3 Guarantee program once you complete this qualification.

You can review the Certificate 3 Guarantee Fact Sheet produced by the Department of Employment, Training and Small Business on their website.

Other Information

Please read our Course Fees and Refund policy here.

Extension Request Fees

Should you require an extension on your study, the following applies:

Full Qualification
One Month $150
Six Months $300
Single Unit
One Month $50
Six Months $150

Assessment Re-Submission Fees

Should you be deemed not competent after 2 attempts at a unit of competency, an assessment re-submission fee of $100 will apply per assessment.

Re-Enrolment

Should you wish to cancel your course or your enrolment is cancelled by us due to no progress and you then wish to re-enrol, a re-enrolment fee of 25% of the standard course fee will apply if requested within 3 months of initial cancellation. If re-enrolment is requested within 4 – 12 months of initial cancellation, 50% of the standard course fee will apply.

Testimonial

“The course was awesome, the staff were friendly and I had a blast. (To be honest, I thought it was going to be boring and suck). I would definitely recommend Asset College to anyone else looking to be certified, and if I have time, I would definitely look at pursuing other accreditation through you guys.”
Daniel Hansen
Certificate III in Customer Engagement
State Winner

Request a Course Guide

Skip to content