Certificate III in Customer Engagement | Asset College | Government Funding Available

Certificate III in Customer Engagement

Learn customer service skills for jobs in retail and service industries.

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Overview

BSB30215 Certificate III in Customer Engagement

What keeps customers coming back to a business and what makes them want to refer a business to their family and friends? The customer service they received of course!

Employees that are able to communicate well with customers stand out above the rest and create exceptional experiences for those that step foot into a business. Employers are always on the lookout for people who can acquire great product knowledge, handle complaints effectively and in turn, wow their customers.

Government funding for BSB30215 Certificate III in Customer Engagement is available for eligible participants under the Certificate 3 Guarantee Program. For more information and eligibility requirements, please click here.

Course Outcomes

Upon successful completion of this course you will be awarded a Certificate III in Customer Engagement (BSB30215).

Possible job outcomes may include:

Entry Requirements

There are no prerequisite units required for entry into this course.

You will require basic English language, literacy and numeracy (LLN) skills. You will be required to undertake an Online LLN ASSESSMENT prior to commencing enrolment in this course.

If completing the online course you will also need:

  • Access to a computer with word processing, PDF reader capabilities and an internet connection

Find out your LLN level now!

Units of Competency

To successfully complete this course you must satisfy the requirements for 12 units of competency.

Core Units

  • BSBCUE301 Use multiple information systems
  • BSBCUE307 Work effectively in customer engagement
  • BSBCUE309 Develop product and service knowledge for customer engagement operation
  • BSBCUS301 Deliver and monitor a service to customers

Elective Units*

  • BSBCUE203 Conduct customer engagement
  • BSBCMM301 Process customer complaints
  • BSBITU203 Communicate electronically
  • BSBWOR203 Work effectively with others
  • BSBWOR301 Organise personal work priorities and development
  • BSBWHS201 Contribute to health and safety of self and others
  • BSBDIV301 Work effectively with diversity
  • BSBINN301 Promote innovation in a team environment

*Alternate elective units may be available upon request, but are not guaranteed. To view the full list of elective units available for this course please visit training.gov.au. The cost for custom unit packaging is $250 per qualification (excluding RPL).

Delivery Options

OPTION 1 – Study Online
Study where and when it suits you by using our interactive elearning platform. You will have 12 months to complete this course at your own pace. You will be able to contact your trainer by email and phone for assistance.

OPTION 2 – Study Online at our Facilities
You can complete the same online course at our facilities using our resources and equipment at no extra cost. If you need some direction, we will have staff available to provide additional support if required. This option is not available at all locations, bookings are essential.

OPTION 3 – Study in Class
By request only. We can schedule a 5 or 10 day face-to-face workshop for groups of 5 or more students. Note that there may be additional work required following the workshop to complete the course in full.

OPTION 4 – Recognition of Prior Learning (RPL)
If you already have skills and experience relevant to this qualification you may be eligible for RPL. Contact us for a Free Skills Assessment to determine if this is the right option for you.

Pathways

After completing this course you may wish to further your studies with:

Course Fees

Course fees vary depending on the location and delivery mode of the course.

Eligible students in Queensland may receive government subsidised training under the Certificate 3 Guarantee program.

Certificate 3 Guarantee Funded Co-Contribution Fees

Concession $12
Non-Concession $36

Click here for Co-Contribution Fee Breakdown

You can Apply Online Now for the government funded course.
You can also complete your application at one of our office locations. Call us now on 1300 731 602 to schedule a time.

Fee-for-service
$1500

Recognition of Prior Learning (RPL)
$800
Payment Plans available

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Testimonial

“The course was awesome, the staff were friendly and I had a blast. (To be honest, I thought it was going to be boring and suck). I would definitely recommend Asset College to anyone else looking to be certified, and if I have time, I would definitely look at pursuing other accreditation through you guys.”
Daniel Hansen
Certificate III in Customer Engagement Course Information

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