Certificate III in Customer Engagement | Asset College

Certificate III in Customer Engagement

Learn customer service skills essential for retail and service industries.

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Overview

BSB30215 Certificate III in Customer Engagement

What keeps customers coming back to a business and what makes them want to refer a business to their family and friends? The customer service they received of course!

Employees that are able to communicate well with customers stand out above the rest. They strive to create exceptional experiences for those that step foot into their storefront or interact with them online.

Employers are always on the lookout for people who can acquire great product knowledge, handle complaints effectively and in turn, wow their customers. You can learn all of these skills with a Certificate III in Customer Engagement.

Government funding for BSB30215 Certificate III in Customer Engagement is available for eligible participants under the Certificate 3 Guarantee Program. For more information and eligibility requirements, please click here.

Course Outcomes

One course offers many courses of action and pathways for you. This qualification is Release 5 and is the most up-to-date qualification available.

Upon successful completion of this course, you will be awarded a Certificate III in Customer Engagement (BSB30215).

Possible job outcomes may include:

Entry Requirements

What do I need before I start?

There are no formal prerequisite units required for entry into this course.

You will however require basic English language, literacy and numeracy (LLN) skills.

Before commencing this course, you will be required to undertake an Online LLN ASSESSMENT. You can check your LLN level right now.

If you are completing the course via an online or RPL delivery mode, you will need access to a computer with word processing, PDF reader capabilities and an internet connection.

Please be advised we are unable to train students on a student visa. You must find a CRICOS registered training provider.

What will I need to provide to enrol?

The minimum requirement to confirm your course enrolment is to provide us with a Unique Student Identifier and payment.

You will also need to complete your enrolment form and upload photo ID.

Complete Enrolment Form

Units of Competency

To complete this course you must demonstrate competency in a total of 12 units. These units have been selected to give you the most comprehensive overview of customer service requirements at an entry level.

Core Units

  • BSBCUE301 Use multiple information systems
  • BSBCUE307 Work effectively in customer engagement
  • BSBCUE309 Develop product and service knowledge for customer engagement operation
  • BSBCUS301 Deliver and monitor a service to customers

Elective Units*

  • BSBADM307 Organise schedules
  • BSBCMM301 Process customer complaints
  • BSBFLM303 Contribute to effective workplace relationships
  • BSBWOR203 Work effectively with others
  • BSBWOR301 Organise personal work priorities and development
  • BSBWHS201 Contribute to health and safety of self and others
  • BSBDIV301 Work effectively with diversity
  • BSBWRT301 Write simple documents

You can view the full list of units available to study within this qualification on training.gov.au.

*If you wish to change one or more of your elective units please contact us. While we endeavour to be able to provide all options, changes to elective units cannot be guaranteed. The cost for custom unit packaging is $250 per qualification (excluding RPL).

Delivery Options

Standard Online Delivery

1 unit per month for 12 months. Includes regular contact with a trainer via zoom web conferencing. Should allow 20 – 25 hours per week to study.

Accelerated Learning

For people with prior knowledge, skills or qualifications. 2 units per month for 6 months. Should allow 30 – 40 hours per week to study.

Assessment Only / RPL

For people with evidence of their extensive experience.

We aim to have all RPL assessments finalised within 12 weeks but it is usually much quicker. The actual timeframe depends on the course you are seeking RPL for, how long it takes you to supply the evidence and how long it takes us to verify your evidence.

You can complete our Free Skills Assessment right now to determine if this is the right option for you.

Custom Enrolment

If you wish to customise your course, change your elective units or study load please contact us to request an individual learning plan.

The number of hours outlined is a guide only and each individual will learn at a different pace. Students may request an extension or submit their assessments early as required to suit their individual learning needs.

Pathways

After completing this course, you may wish to further your studies with:

Course Fees

Course fees may vary depending on the location and delivery mode of the course.

Fee-for-service
$1500

Recognition of Prior Lerning (RPL)
$800

Payment Options

  • EFTPOS
  • Credit Card (MasterCard, Visa & Amex)
  • Direct Deposit
  • PayPal (selected locations only)
  • Debit Success Direct Deposit

Through Debit Success Direct Deposit, it can take up to 4 days for the first installment to come through to our team – depending on when you set your installment repayments to start. So, after signing up for your course it is likely you will need to wait a couple of days before you can begin training.

ZipMoney Interest Free Terms

3 Months Interest Free $200 – $500
6 Months Interest Free $501 – $1500
12 Months Interest Free $1501 +

Click here for further information on course fees, refunds and payment terms.

Certificate 3 Guarantee Funded Co-Contribution Fees

Eligible students in Queensland may receive government subsidised training under the Certificate 3 Guarantee program.

Concession $12
Non-Concession $36

Please note the co-contribution fee may change after a review of your circumstances prior to enrolment in the qualification but will not exceed the above stated fees.

Please be advised that you will no longer be eligible for a government subsidised training place under the Certificate 3 Guarantee program once you complete the Certificate III in Customer Engagement.

You can review the Certificate 3 Guarantee Fact Sheet produced by the Department of Employment, Training and Small Business on their website.

Click here for Co-Contribution Fee Breakdown


Submit Government Funding Application

You can also complete your application at one of our office locations.

Call us now on 1300 731 602 to schedule a time.

Support Services

Why should I study with Asset College?

APPLIED LEARNING Our courses focus on developing practical skills that are underpinned by theory. We make sure that everything you learn is relevant and useful to your career goal. All of our courses are developed with the assistance of industry professionals, so that you know you’ll only get the training you need to succeed.

SMALL CLASSES Small, workshop-style classes give you the opportunity to better know your trainers and classmates. You never know who you’ll end up sitting beside in one of our courses and the networking opportunities this may create! It also means you get the individual help you deserve.

CAREER PREPARATION Even before you start your training with us, we’re helping to steer you in the right direction based on the career outcome you want to achieve. We offer free information sessions across a number of our course categories, so you’re informed before you even step foot in a classroom.

JOB FOCUSED We have strong links to peak industry and community bodies, which means so do you too! We offer courses that align with and are informed by industry needs, so our graduates have the best chance of gainful, long-term employment on completion of the course.

INDUSTRY ENDORSED We have worked tirelessly throughout our time in the vocational education and training sector continuing to improve our courses based on industry consultation and feedback. Industry standards can sometimes change rapidly, and so have we. Our courses are made with industry, for industry.

PRACTICAL We focus on the practical skills you’ll need to succeed in industry. While it’s great to have background knowledge, it’s even better when you get the chance to apply that knowledge! At ASSET, we help you do just that.

Government Funding Eligibility

Want to find out more about your eligibility for government funding for this course? 


Testimonial

“The course was awesome, the staff were friendly and I had a blast. (To be honest, I thought it was going to be boring and suck). I would definitely recommend Asset College to anyone else looking to be certified, and if I have time, I would definitely look at pursuing other accreditation through you guys.”
Daniel Hansen