Learn customer service skills for jobs in retail and service industries.
What keeps customers coming back to a business and what makes them want to refer a business to their family and friends? The customer service they received of course!
Employees that are able to communicate well with customers stand out above the rest and create exceptional experiences for those that step foot into a business. Employers are always on the lookout for people who can acquire great product knowledge, handle complaints effectively and in turn, wow their customers.
Government funding for BSB30215 Certificate III in Customer Engagement is available for eligible participants under the Certificate 3 Guarantee Program. For more information and eligibility requirements, please click here.
Upon successful completion of this course you will be awarded a Certificate III in Customer Engagement (BSB30215).
Possible job outcomes may include:
There are no prerequisite units required for entry into this course.
You will require basic English language, literacy and numeracy (LLN) skills. You will be required to undertake an Online LLN ASSESSMENT prior to commencing enrolment in this course.
If completing the online course you will also need:
Units of Competency
To successfully complete this course you must satisfy the requirements for 12 units of competency.
*Alternate elective units may be available upon request, but are not guaranteed. To view the full list of elective units available for this course please visit training.gov.au. The cost for custom unit packaging is $250 per qualification (excluding RPL).
OPTION 1 – Study Online
Study where and when it suits you by using our interactive elearning platform. You will have 12 months to complete this course at your own pace. You will be able to contact your trainer by email and phone for assistance.
OPTION 2 – Study Online at our Facilities
You can complete the same online course at our facilities using our resources and equipment at no extra cost. If you need some direction, we will have staff available to provide additional support if required. This option is not available at all locations, bookings are essential.
OPTION 3 – Study in Class
By request only. We can schedule a 5 or 10 day face-to-face workshop for groups of 5 or more students. Note that there may be additional work required following the workshop to complete the course in full.
OPTION 4 – Recognition of Prior Learning (RPL)
If you already have skills and experience relevant to this qualification you may be eligible for RPL. Contact us for a Free Skills Assessment to determine if this is the right option for you.
After completing this course you may wish to further your studies with:
Course fees vary depending on the location and delivery mode of the course.
Eligible students in Queensland may receive government subsidised training under the Certificate 3 Guarantee program.
Certificate 3 Guarantee Funded Co-Contribution Fees
Recognition of Prior Learning (RPL)
Payment Plans available