Certificate III in Retail | Asset College | Government Funded Course

Certificate III in Retail

Government funded Certificate III in Retail course for those new to the workforce.

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SIR30216 Certificate III in Retail

Studying retail gives you the skills needed to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

In this course you will learn how to:

  • Sell products
  • Provide customer service
  • Ensure safety and security in a retail environment
  • Work with some independence under limited supervision
  • Monitor day-to-day workplace operations

Government funding for SIR30216 Certificate III in Retail is available for eligible participants under the Certificate 3 Guarantee Program. For more information and eligibility requirements, please click here.

Course Outcomes

Upon successful completion of this course, you will be awarded with a Certificate III in Retail (SIR30216).

Possible job outcomes may include:

Entry Requirements

There are no prerequisite units required for entry into this course.

You will require basic English language, literacy and numeracy (LLN) skills. If you have not previously completed a Certificate II qualification you may be required to undertake an Online LLN TEST prior to commencing enrolment in this course.

If completing the online course you will also need:

  • Access to a computer with word processing, PDF reader capabilities and an internet connection

Find out your LLN level now!

Units of Competency

To successfully complete this course you must satisfy the requirements for a total of 13 units of competency.
8 Core and 5 Electives.

Core Units

  • SIRXCEG001 Engage the customer
  • SIRXCEG002 Assist with customer difficulties
  • SIRXCEG003 Build customer relationships and loyalty
  • SIRXCOM002 Work effectively in a team
  • SIRXIND001 Work effectively in a service environment
  • SIRXRSK001 Identify and respond to security risks
  • SIRXSLS001 Sell to the retail customer
  • SIRXWHS002 Contribute to workplace health and safety

Elective Units*

  • CHCDIV001 Work with diverse people
  • SIRRINV001 Receive and handle retail stock
  • SIRXHWB001 Maintain personal health and wellbeing
  • SIRXIND002 Organise and maintain the store environment
  • SIRXIND003 Organise personal work requirements

*Alternate electives may be available upon request, but not guaranteed. To view the full list of elective units available for this qualification please visit training.gov.au. 

Delivery Options

OPTION 1 – Study Online
Study where and when it suits you by using our interactive elearning platform. You will have 12 months to complete this course at your own pace. You will be able to contact your trainer by email and phone for assistance.

OPTION 2 – Study Online at our Facilities
You can complete the same online course at our facilities using our resources and equipment at no extra cost. If you need some direction, we will have staff available to provide additional support if required. This option is not available at all locations, bookings are essential.

OPTION 3 – Study in Class
We do not currently have any face-to-face workshops scheduled however, this course can be studied through a 2 week face-to-face workshop supported by a 20 hour placement. Students will be required to complete their studies via external learning after the workshop.

OPTION 4 – Recognition of Prior Learning (RPL)
If you already have skills and experience relevant to this qualification you may be eligible for RPL. Contact us for a Free Skills Assessment to determine if this is the right option for you. Find out more about our RPL Process here.


After completing this course you may wish to further your studies with:

Free Career Information Sessions

If you’re still undecided about whether a career in retail is right for you, you can register for a free career information session at one of our offices!

These are complimentary and are scheduled based on interest.

Want to reserve a spot? Book now.

Course Fees

Course fees may vary depending on the location and delivery mode of the course.

Eligible students in Queensland may receive government subsidised training under the Certificate 3 Guarantee program.

Certificate 3 Guarantee Funded Co-Contribution Fees

Concession $13
Non-Concession $39

Click here for Co-Contribution Fee Breakdown

You can Apply Online Now for the government funded course.
You can also complete your application at one of our office locations. Call us now on 1300 731 602 to schedule a time.


Recognition of Prior Learning (RPL)
Payment Plans may be available



“I finished my training with you last Friday and just wanted to thank you all for the professionalism and friendly nature of all your team. I was a bit concerned and nervous at first, having to do the training, but all your staff were very helpful and it turned out to be quite good fun. Thank you all for all your help.”

Wayne Fitzpatrick

Certificate III in Retail Course Information

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