Certificate III in Retail

Start a career in a diverse and dynamic industry when you study a Certificate III in Retail.

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SIR30216 Certificate III in Retail

Studying retail gives you the skills needed to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

In this qualification you will learn how to sell products, provide customer service and ensure safety and security in a retail environment.

At this level you may work with some independence under limited supervision. You may be responsible for supervising other team members and monitoring day-to-day workplace operations.

Course Outcomes

Upon successful completion of this course, participants will be awarded with a Certificate III in Retail (SIR30216).

This will be suited to the following job roles:

  • Frontline Sales Assistant
  • Customer Service Representative
  • Shop Assistant
  • Retail Supervisor
  • Team Leader
  • Senior Sales Assistant

Entry Requirements

This qualification requires no prerequisite units. It is however expected that participants are able to display sufficient English language, literacy, and numeracy skills at a year 10 level or equivalent.

Basic computer skills are required for this qualification.

Prior to enrolment participants may choose to undertake an LLN assessment.

Find out your LLN level now!

Units of Competency

The Certificate III in Retail has a total of 13 units.
8 core and 5 electives.

Core Units

  • SIRXCEG001 Engage the customer
  • SIRXCEG002 Assist with customer difficulties
  • SIRXCEG003 Build customer relationships and loyalty
  • SIRXCOM002 Work effectively in a team
  • SIRXIND001 Work effectively in a service environment
  • SIRXRSK001 Identify and respond to security risks
  • SIRXSLS001 Sell to the retail customer
  • SIRXWHS002 Contribute to workplace health and safety

Elective Units*

  • CHCDIV001 Work with diverse people
  • SIRRINV001 Receive and handle retail stock
  • SIRXHWB001 Maintain personal health and wellbeing
  • SIRXIND002 Organise and maintain the store environment
  • SIRXIND003 Organise personal work requirements

*Alternate electives may be available upon request, but not guaranteed.

Delivery Options

OPTION 1 – Study Online
Study where and when it suits you by using our interactive elearning platform. You will have 12 months to complete this course at your own pace.

OPTION 2 – Study Online at our Facilities
You can complete the same online course at our facilities using our resources and equipment at no extra cost. We will also have staff available to provide additional support if required. Note: Subject to availability, bookings are essential.

OPTION 3 – Study in Class
We do not currently have any face-to-face workshops scheduled however, this course can be studied through a 2 week face-to-face workshop supported by a 20 hour placement. Students will be required to complete their studies via external learning after the workshop.

OPTION 4 – Recognition of Prior Learning (RPL)
If you already have skills and experience relevant to this qualification you may be eligible for RPL. Contact us for a Free Skills Assessment to determine if this is the right option for you. Find out more about our RPL Process.


Suggested pathways for further study after completion of this qualification include:

Course Fees

Course fees may vary depending on the location and delivery mode of the course.


Recognition of Prior Learning (RPL)
Payment Plans may be available

Course Information


“I finished my training with you last Friday and just wanted to thank you all for the professionalism and friendly nature of all your team. I was a bit concerned and nervous at first ,having to do the training, but all your staff were very helpful and it turned out to be quite good fun. Thank you all for all your help.”

Wayne Fitzpatrick

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