Provide Responsible Gambling Services

Course Description

• Provide Responsible Gambling Services
  COURSE OVERVIEW

  SITHGAM022 Provide Responsible Gambling Services

  Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.

  The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.

  Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.

  This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who may be at risk of or are already experiencing harm from gambling.

  The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.

  Those developing training to support this unit must consult the relevant state and territory gaming licensing authority to determine accreditation arrangements for courses, trainers and assessors.

  The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).

  COURSE OUTCOMES

  On successful completion of this course, you will be awarded a SITHGAM022 Provide Provide Responsible Gambling Services Statement of Attainment.

  On completion of the course you will have learnt how to:

  • Implement responsible gambling practices
  • Provide information and assistance to customers about gambling harm and harm minimisation

  ENTRY REQUIREMENTS

  There are no prerequisite units required for this unit of competency.

  Minimum age for students to complete this course is 15 however, there may be employment requirements around people under the age of 18 working in gaming rooms. Please read more here.

  You must be able to read and understand signs; read and follow organisational policies and procedures; complete simple calculations using whole numbers and percentages; and communicate clearly in English.

  UNITS OF COMPETENCY

  This course meets the requirements for the following unit of competency:

  • SITHGAM022 Provide Responsible Gambling Services

  DELIVERY OPTIONS

  We are not currently delivering this course. If you wish to be added to the waitlist, please contact us.

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  Student Testimonials

  The instructor was an absolutely amazing instructor. He had a wealth of knowledge and experience and delivered lectures with detail and a little humour which makes for a perfect learning environment..

  

  Michael SlorachFormer student

  Engaging. Everyone is part of the learning experience. I received support from everyone. The visual learning was easy to understand and acknowledge. Through their reassurance my motivation held strong throughout the course.

  

  Gail CarterFormer student