Crowd Control Refresher ONLY

Mandatory revalidation training for QLD Security Providers Licence holders.

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Crowd Control Refresher for QLD Security Licensing

**This course has online learning and assessment that must be completed prior to attending your face to face workshop.**

Every three years, crowd controllers and bodyguards are required to undertake refresher training. You should check with the Office of Fair Trading prior to booking your refresher training what units you will be required to undertake.

Course Outcomes

On completion of this course you will be awarded with a statement of attainment for the following two units of competency:

  • CPPSEC3101 Manage conflict and security risks through negotiation
  • CPPSEC3121 Control persons using empty hand techniques

Entry Requirements

In order to participate in this course, participants must meet the following criteria:

  1. Hold a current Security Providers Licence in QLD
  2. Must have sufficient language, literacy and numeracy skills to read and interpret legislative documents, organisational policies and procedures, draft incident reports and communicate in plain English

You will need access to a computer with an internet connection to complete the online component of this course.

What will I need to provide to enrol?

  • Enrolment Form
  • USI
  • Photo Identification
  • Payment

We require all of the above to be completed and until all of these are received your spot is still tentative and therefore if the course becomes full, your booking may be moved.

Units of Competency

  • CPPSEC3101 Manage conflict and security risks through negotiation
  • CPPSEC3121 Control persons using empty hand techniques

Please check your notice from the Office of Fair Trading to see if you are also required to refresh either First Aid or Advanced First Aid.

Delivery Options

Online + 1 day in class

Completion of the online assessment prior to attending your face to face workshop is mandatory. Should you not complete your online assessment, you will not be permitted entry to the face to face course. You will need to rebook and this will incur a rebooking fee of $50.

You should allow up to 8 hours to complete the online learning and assessment.

The practical day in class will run from 8.30am – 5.00pm.

Refresher training is delivered at the following locations:

  • North Lakes (QLD)
  • Logan (QLD)
  • Gold Coast (QLD)

Course Fees



Other Information

Please read our Course Fees and Refund policy here.

Assessment Re-Submission Fees

Should you be deemed not competent after 2 attempts at a unit of competency, an assessment re-submission fee of $50 will apply per assessment.

Security Licensing

QLD Security Providers licensing is administered by the Office of Fair Trading (OFT). Once students have successfully completed this revalidation training they will be provided with a Statement of Attainment (Certificate) and Statement of Results outlining the delivery and assessment methods for these units. It is the student’s responsibility to submit both of these documents to OFT in order to comply with their licence requirements.

Revalidation training must be completed in full; the Office of Fair Trading will not accept certificates where these units have been achieved through Recognition of Prior Learning (RPL).

For more information on Security Provider Licensing, refer to the OFT website.


“I want to thank you and your trainers for doing such a great course and the way the trainers conduct themselves was really easy going. I’m glad I chose to do my security course with your company, I will 100% recommend you to anyone I can.”

Peter Baker

Crowd Control Refresher
State Winner

Click Enrol Online Now to view course dates and book now or contact us

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