Devise and implement customer service strategies as a Manager.
The Diploma of Customer Engagement provides you with vital skills to lead your team, ensuring quality customer experiences in your business.
This course can be tailored to suit your individual customer service requirements based on your organisations needs. This is perfect for Managers who need a specific customer service skill set and want to pass that knowledge along to their staff.
You will learn to:
Upon successful completion of this course you will be awarded a Diploma of Customer Engagement (BSB50315).
Possible job outcomes may include:
This qualification has no formal entry requirements.
You will require intermediate English language, literacy and numeracy (LLN) skills. If you have not previously completed a Certificate IV qualification you may be required to undertake an Online LLN ASSESSMENT prior to commencing enrolment in this course.
It will be beneficial for you to have:
Units of Competency
To be awarded this qualification you must show competency in a total of 10 units.
*Alternate elective units may be available upon request, but are not guaranteed. To view the full list of elective units available for this course please visit training.gov.au. The cost for custom unit packaging is $250 per qualification (excluding RPL).
OPTION 1 – Study Online
Study where and when it suits you by using our interactive elearning platform. You will have 12 months to complete this course at your own pace. You will be able to contact your trainer by email and phone for assistance.
OPTION 2 – Study Online at our Facilities
You can complete the same online course at our facilities using our resources and equipment at no extra cost. If you need some direction, we will have staff available to provide additional support if required. This option is not available at all locations, bookings are essential
OPTION 3 – Study in Class
By request only. We can schedule a 5 or 10 day face-to-face workshop for groups of 5 or more students. Note that there may be additional work required following the workshop to complete the course in full.
OPTION 4 – Recognition of Prior Learning (RPL)
If you already have skills and experience relevant to this qualification you may be eligible for RPL. Contact us for a Free Skills Assessment to determine if this is the right option for you.
After completing this course you may wish to further your studies with:
Course fees may vary depending on the location and delivery mode of the course.
Recognition of Prior Learning (RPL)
Payment Plans may be available