Diploma of Customer Engagement | RPL | Asset College

Diploma of Customer Engagement

Devise and implement customer service strategies as a Manager.

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BSB50315 Diploma of Customer Engagement

The Diploma of Customer Engagement provides you with vital skills to lead your team, ensuring quality customer experiences in your business.

This course can be tailored to suit your individual customer service requirements based on your organisations needs. This is perfect for Managers who need a specific customer service skill set and want to pass that knowledge along to their staff.

You will learn to:

  • Develop extensive product knowledge
  • Processes for solving customer complaints
  • How to effectively train and support your service staff
  • Handle complex multi-channel customer interactions
  • Promote continuous improvement

Course Outcomes

Upon successful completion of this course you will be awarded a Diploma of Customer Engagement (BSB50315).

Possible job outcomes may include:

Entry Requirements

This qualification has no formal entry requirements.

You will require intermediate English language, literacy and numeracy (LLN) skills. If you have not previously completed a Certificate IV qualification you may be required to undertake an Online LLN ASSESSMENT prior to commencing enrolment in this course.

It will be beneficial for you to have:

  • Access to a computer with word processing, PDF reader capabilities and an internet connection (if completing the online course)
  • Vocational experience in a supervisory role in customer service

Units of Competency

To be awarded this qualification you must show competency in a total of 10 units.

Core Units

  • BSBCUE504 Integrate customer contact operations in the organisation
  • BSBLED501 Develop a workplace learning environment
  • BSBMGT516 Facilitate continuous improvement

Elective Units*

  • BSBCUE403 Schedule customer engagement activity
  • BSBCUS501 Manage quality customer service
  • BSBHRM405 Support the recruitment, selection and induction of staff
  • BSBINN502 Build and sustain an innovative work environment
  • BSBRSK501 Manage risk
  • BSBSLS502 Lead and manage a sales team
  • BSBWHS501 Ensure a safe workplace

*Alternate elective units may be available upon request, but are not guaranteed. To view the full list of elective units available for this course please visit training.gov.au. The cost for custom unit packaging is $250 per qualification (excluding RPL).

Delivery Options

OPTION 1 – Study Online
Study where and when it suits you by using our interactive elearning platform. You will have 12 months to complete this course at your own pace. You will be able to contact your trainer by email and phone for assistance.

OPTION 2 – Study Online at our Facilities
You can complete the same online course at our facilities using our resources and equipment at no extra cost. If you need some direction, we will have staff available to provide additional support if required. This option is not available at all locations, bookings are essential

OPTION 3 – Study in Class
By request only. We can schedule a 5 or 10 day face-to-face workshop for groups of 5 or more students. Note that there may be additional work required following the workshop to complete the course in full.

OPTION 4 – Recognition of Prior Learning (RPL)
If you already have skills and experience relevant to this qualification you may be eligible for RPL. Contact us for a Free Skills Assessment to determine if this is the right option for you.


After completing this course you may wish to further your studies with:

Course Fees

Course fees may vary depending on the location and delivery mode of the course.


Recognition of Prior Learning (RPL)
Payment Plans may be available


“Firstly, I’d like to thank everyone there for the help I received in completing my Certificate IV in Training and Assessment. Your company is so professional and helpful, and I wish I had started the course with you to begin with.”
Michelle Bartz
Diploma of Customer Engagement Course Information

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