Diploma of Customer Engagement

Develop a range of skills and knowledge to give you the leading edge towards a management career in customer service.

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Overview

BSB50315 Diploma of Customer Engagement

The Diploma of Customer Engagement provides you with vital skills to lead your team, ensuring quality customer experiences in your organisation.

With the ability to choose your own electives, this course can be tailored to suit your individual customer service requirements based on any organisational needs.

Wow your employer and your customers with your product knowledge, communication skills and ability to quickly solve customer complaints with the best possible solutions and pass this knowledge onto your team members!

Individuals in these roles would possess sound relationship management skills and be well-equipped to support a team. They would typically manage complex multi-channel customer interactions including training others and promoting continuous process improvements within an organisation.

Course Outcomes

Upon successful completion of this course you will be awarded a Diploma of Customer Engagement (BSB50315).

Possible job roles relevant to this qualification include:

Entry Requirements

There are no formal prerequisites required for this qualification. However, it is expected that participants have English language, literacy, and numeracy skills equivalent to at least Year 12 level.

Basic to intermediate computer skills are also required for entry into this qualification.

Prior to enrolment participants may choose to undertake an LLN assessment.

Find out your LLN level now!

Units of Competency

The Diploma of Customer Engagement (BSB50315) includes a total of 10 units:
3 Core and 7 Electives.

Core Units

  • BSBCUE504 Integrate customer contact operations in the organisation
  • BSBLED501 Develop a workplace learning environment
  • BSBMGT516 Facilitate continuous improvement

Elective Units*

  • BSBCUE403 Schedule customer engagement activity
  • BSBCUS501 Manage quality customer service
  • BSBHRM405 Support the recruitment, selection and induction of staff
  • BSBINN502 Build and sustain an innovative work environment
  • BSBRSK501 Manage risk
  • BSBSLS502 Lead and manage a sales team
  • BSBWHS501 Ensure a safe workplace

*Alternate elective units may be available upon request, but are not guaranteed.

Delivery Options

OPTION 1 – Study Online
Study where and when it suits you by using our interactive elearning platform. You will have 12 months to complete this course at your own pace.

OPTION 2 – Study Online at our Facilities
You can complete the same online course at our facilities using our resources and equipment at no extra cost. We will also have staff available to provide additional support if required. Note: Subject to availability, bookings are essential.

OPTION 3 – Study in Class
Although we do not generally offer this course in-class we can schedule a 5 or 10 day face-to-face workshop for groups of 5 or more students. Note that there will be additional work required following the workshop.

OPTION 4 – Recognition of Prior Learning (RPL)
If you already have skills and experience relevant to this qualification you may be eligible for RPL. Contact us for a Free Skills Assessment to determine if this is the right option for you.

Pathways

Suggested pathways for further study after completion of this qualification include:

Course Fees

Fee-for-service
$3000

Recognition of Prior Lerning (RPL)
$1350
Payment Plans may be available

Course Information

Testimonial

“Firstly, I’d like to thank everyone there for the help I received in completing my Certificate IV in Training and Assessment. Your company is so professional and helpful, and I wish I had started the course with you to begin with.”
Michelle Bartz

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