Manage Conflict Through Negotation (Refresher Training) | Asset College

Manage conflict through negotiation

Manage Conflict Through Negotiation is a required unit in refresher training for licensed Security Professionals.

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CPPSEC3002A Manage conflict through negotiation

Security Officers and Crowd Controllers often respond to conflict situations and have to negotiate solutions to customer and/or patron disputes. Appropriate handling of these situations can prevent escalation to physical conflicts, which increase the risk to the security personnel and others.

While many Security Officers and Crowd Controllers are experienced at responding to and managing conflict situations, the Office of Fair Trading has determined that Security Providers who hold a Crowd Controller and/or Bodyguard licence function need to complete a re validation of their conflict management skills every 3 years.

This course is designed to reinforce the participant’s conflict management and negotiation skills and meet the requirements for renewing a Security Providers Licence in Queensland.

Course Outcomes

This course is designed for current working Security Providers who require revalidation training.

On successful completion of this course, participants will receive a Statement of Attainment for CPPSEC3002A Manage Conflict Through Negotiation.

Entry Requirements

Participants must:

  • Have completed a Certificate II in Security Operations or hold a current QLD Security Providers Licence
  • Be 18 years of age or older
  • Have had no criminal convictions in previous 10 years
    Note; driving offences (e.g. speeding, drink driving, etc.) are not normally disqualifying offences.
  • Be an Australian Citizen, Permanent Resident or hold an appropriate Visa to work within the Security Industry in Queensland.

Units of Competency

CPPSEC3002A Manage Conflict Through Negotiation

Delivery Options

This course can be undertaken as a 4-hour face-to-face presentation, group discussion and scenario based assessment otherwise participants may elect to complete the course through supported self-paced study, which includes a series of questions and case study assessments.

Course is only available at our QLD offices. Please contact us for information about courses in other states.


On successful completion of this refresher training, participants may like to consider the following courses:

Course Fees

Course fees may vary depending on delivery location of this course.



“Brooke has been extremely helpful through the training processes and is definitely an “asset” to the team!”

Chris Enniss

Course Information

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