Provide Responsible Gambling Services

Industry requirement to work in venues where gambling activities are undertaken.

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Overview

SITHGAM022 Provide Responsible Gambling Services

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.

The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.

Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.

This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who may be at risk of or are already experiencing harm from gambling.

The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.

Those developing training to support this unit must consult the relevant state and territory gaming licensing authority to determine accreditation arrangements for courses, trainers and assessors.

The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).

Course Outcomes

On successful completion of this course, you will be awarded a SITHGAM022 Provide Provide Responsible Gambling Services Statement of Attainment.

On completion of the course you will have learnt how to:

  • Implement responsible gambling practices
  • Provide information and assistance to customers about gambling harm and harm minimisation

Entry Requirements

There are no prerequisite units required for this unit of competency.

You must be able to read and understand signs; read and follow organisational policies and procedures; complete simple calculations using whole numbers and percentages; and communicate clearly in English.

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Units of Competency

This course meets the requirements for the following unit of competency:

  • SITHGAM022 Provide Responsible Gambling Services

Delivery Options

We are not currently delivering this course. If you wish to be added to the waitlist, please contact us.

Testimonial

“I am simply writing this to express my appreciation for the service I experienced at ASSET Logan yesterday. Truly a great business name. Prior to coming I had booked into to complete my white card course.

While I was there I spoke with Spencer about my experience I was having doing the RSA course online with another company which was not good.

The attitude displayed by Spencer was the best I have ever seen. He just simply accommodated me in doing the RSA course while I was there. Top bloke.

Mike also showed such ease of customer service, it was not a problem. They both are great asset’s to your business.

Thanks to you all at ASSET. I will be recommending everyone to you.”

Bharat Hira

responsible gambling services
State Winner

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