Course Fees & Refund Policy
Fee Structure
Each training program offered by Asset College has a specific course fee. The course fee is the maximum fee that will be charged to the student for his/her selected training program. This fee is inclusive of:
- Administrative fees
- Tuition and assessment
- Support
- Reference materials and mandatory textbooks
- Access to resources and equipment
Where additional resources are required such as optional textbooks and reference documents or own computer, the student will be required to supply these at their own expense. Asset College may be able to supply some of these resources at an additional cost to the total course fee on request. In these circumstances, the pre-course information will outline the additional resources required.
Students enrolling in a training program with Asset College must pay the Total Course Fee in advance or upon commencement unless they have been pre-approved for the zipMoney Payment Plan option; or unless the student has been pre-approved for funding under a Government funding program.
Payment plans are not available on traineeships. The employer must pay for the trainees course fees in full prior to enrolment confirmation.
Click Here to download the current Course Fee schedule.
Additional Course Fees
Extension Request Fees
Should you require an extension on your online study, the following applies:
| Full Qualification | ||
| One Month | $150 | |
| Six Months | $300 | |
| Single Unit | ||
| One Month | $50 | |
| Six Months | $150 |
Assessment Re-Submission Fees
Should you be deemed not competent after 2 attempts at a unit of competency, an assessment re-submission fee of $50 will apply per assessment.
Re-Enrolment
Should you wish to cancel your course or your enrolment is cancelled by us due to no progress and you then wish to re-enrol, a re-enrolment fee of 25% of the standard course fee will apply if requested within 3 months of initial cancellation. If re-enrolment is requested within 4 – 12 months of initial cancellation, 50% of the standard course fee will apply.
Transitioning from RPL to Online Study
In the event that you are not able to supply enough evidence to achieve a qualification through Recognition of Prior Learning, you will be transitioned to online study. Online study incurs additional fees which will be discussed with you prior to the transition.
Should you not wish to transition to online study, a statement of attainment will be awarded for the units of competency you have achieved through the RPL process.
Transitioning from Online Study to RPL
The Recognition of Prior Learning assessment process must be undertaken prior to enrolment. Students who believe they may be eligible for RPL should submit a Free Skills Assessment.
Custom Unit Packaging
Should you wish to change the units of competency from the standard units listed on our website, a custom unit packaging fee applies.
Online Courses – $500
RPL – $250
The changes must meet the training package rules of the qualification and Asset College must have access to resources for your selected units of competency.
Digital Certificates
For a number of courses, Asset College does not issue printed certificates.
Should you wish to be issued with a hard copy certificate, a fee will apply.
Replacement Certificates/Cards
Replacement Certificate (issued after 1 Jan 2015)
$45 (Per Email Copy)
$65 (Per Print Copy)
Replacement Certificate (issued before 1 Jan 2015)
$90 (Per Email Copy)
$110 (Per Print Copy)
Replacement OHS White Card
$50 per card
3rd Party Access to Records
$150 per request
Student ID/Competency Card
$65 per card
Late Payment Fees
Should your invoice not be paid by the due date, late payment fees will apply.
Invoices over 30 + days
5% of invoice (minimum $100)
Invoices over 60 + days
25% of outstanding balance
Hard Copy Resources
Online Courses
Asset College does not offer hard copy resources for students completing online courses. Should you wish to be issued with hard copy resources the cost will be $30 plus postage per unit of competency.
There is no guarantee that a unit of competency will have hard copy resources available.
Face to Face Courses
You will be provided with the necessary resources to complete your studies in class. Should you wish to have a take home copy of your printed resources, a fee will apply.
Security Operations Manual (Printed) – $20
Security Power Point Slides (Printed) – $20
First Aid Manual (Printed) – $20
Aviation Manual (Printed) – $20
JP or CDec Manual (Printed) – $20
zipMoney Payment Plans
Some training programs listed on the Course Fees schedule indicate a zipMoney Payment Plan option. This option allows students to apply for a 3 or 6 month interest free loan to cover all or part of the cost of their qualification.
The interest free period will depend on the total cost of your qualification.
Students must get pre-approval via the zipMoney pre-approval process before beginning their course. Once approved, students will be required to repay a minimum monthly amount of their qualification cost.
** zipMoney Payment Plans are not available on all training programs, all locations and are generally not available through Training Partners. Additional fees, charges, terms and conditions apply for this payment option.
Government Funding
From time-to-time Asset College gains access to Commonwealth and State funding initiatives that may contribute to some or all of the course fees for eligible participants undertaking eligible qualifications.
Information regarding this funding will be provided separately to this document and outline the specific conditions and entitlements under the relevant funding program. Students enrolling in Government subsidised qualifications must be pre-approved for funding prior to commencement of their course.
** Government Funding is not available on all training programs, all locations and are generally not available through Training Partners. You must submit a funding application and be approved as an eligible participant in funded programs.
Making Payments Options
Students may make payments to Asset College by any of the following means:
- Cash
- EFTPOS
- Credit Card (MasterCard, VISA and AMEX)
- Direct Deposit
- PayPal
Prior to commencement, Asset College cannot accept payments exceeding $1500 per student. Upon commencement, the maximum that Asset College can accept is $1500 per student attributable to tuition or other services yet to be delivered to the student.
Where the total course exceeds $2500, the zipMoney Payment Plan or pay as you go option will be used. This process is designed to protect and safeguard the student fees and ensure that students are not disadvantaged.
GST
All Nationally Recognised Qualifications, Accredited Courses and Units of Competency delivered by Asset Training Australia are GST-Free in accordance with the Australian Taxation Office GST Rulings GSTR 2000/27, GSTR 2001/1 and GSTR 2003/1.
Payment Receipts
A tax invoice / receipt will be issued for all payments made by the receiving office.
General Information On Refunds
Asset College complies with Australian Consumer Law in regard to refunds. We are not required to provide a refund if you change your mind about the course that you chose to enrol into. However, we may provide a refund or partial refund in the following circumstances.
Processing of Refunds
- All refunds will be processed by the same method that the payment was received (ie. if paid by credit card, the payment will be refunded to the same card).
- All applications for a refund are required to be reviewed by the Administration Manager for approval and will only be considered if all other options (eg. deferral of course, transfer of fees to another course, etc.) have been considered.
- Refunds as a result of an error or change by ASSET will be processed within 10 business days; all other refund requests will be reviewed and processed within 30 days.
- All refunds will incur a 10% administration fee for processing regardless of circumstances. The 10% is calculated based on the overall cost of your course.
Terms for Refunds Where A Student Submits A Cancellation of Enrolment Request and Refund
| Face-to-Face Courses Where the course is delivered entirely face-to-face. eg. White Card, RSA, Firearms Safety, etc. |
A full refund is permitted if the enrolment is cancelled at least 10 business days prior to commencement.
A 50% refund is permitted if the enrolment is cancelled at least 5 business days prior to commencement. No refund will be provided after 5 business days prior to commencement has passed. No refund will be permitted after course commencement or if student fails to attend on the scheduled commencement date. |
| Online / External Courses Where the course is delivered entirely online or through external study. eg. Investigations, Leadership and Management, etc. |
A full refund is permitted if the enrolment is cancelled prior to the commencement date of the first unit and if access to resources has not been provided yet (either online or by post).
A 50% refund is permitted if the enrolment is cancelled within 5 business days of the scheduled commencement date of the first unit and if the resources have been returned unused. No refund will be provided after 5 business days prior to commencement has passed. No refund will be permitted after the scheduled course commencement unless the above criteria applies. |
| Blended Courses Where the course is delivered through a mix of face-to-face and online/external study. eg. Security Operations, First Aid, etc. |
If the face-to-face component of the course is scheduled to commence first, the refund policy for face-to-face courses applies.
If the online/external component of the course is scheduled to commence first, the refund policy for online/external courses applies. |
| RPL Applications Where the student requests an enrolment entirely (or predominately) through and RPL pathway. eg. Advanced Diploma of Business, etc. |
50% of the total course fee is payable on enrolment, this fee is non-refundable.
Fees in excess of the 50% deposit are fully refundable if the enrolment is cancelled within 30 days of commencement or if the student is not eligible for RPL based on the evidence provided. No refund will be permitted if the student fails to provide sufficient evidence to support their RPL application. |
| Government Funded Courses Where the course is subsidised by State or Federal Government funding programs and the student pays a co-contribution fees. eg. C3G or HLS funded courses. |
A full refund of the co-contribution fees is permitted if the funding application is withdrawn or it is determined that the applicant is not eligible for funding.
No refund will be permitted if the application has been processed and it is determined that the student is eligible for funding. |
Terms for Refunds in other circumstances
| Transaction Error by ASSET eg. charged the incorrect rate or processed payment twice |
A full refund of amounts charged incorrectly is permitted. |
| Change of Course by ASSET eg. Change of course location or commencement date |
A full refund of training that has not been commenced is permitted. Where training has commenced, a pro-rata refund is permitted where the student is eligible to receive a statement of attainment for the training that has been completed. |
| Change of Student Circumstances eg. moved location, changed job or work requirements |
No refund will be permitted for these circumstances unless a refund is permitted in another section of this policy. |
| Extenuating Circumstances eg. Serious injury or illness not known at the time of enrolment |
A partial refund may be permitted for training that has not been commenced. This partial refund will not exceed 80% of the course fees paid. No refund will be permitted for training that has commenced. |
| Discounted Courses eg. special offers, promotions and discounts offered by ASSET |
Unless specifically stated in the terms and conditions of the discount offer prior to enrolment, discounted courses are subject to the same refund policies as all other courses. |
| Complaints and Appeals Where the student is not satisfied with the quality of the course or the assessment outcome |
A partial refund may be permitted following an investigation of a formal complaint or appeal where it is determined that ASSET have not provided the required level of service. However, if the correct complaints or appeals process is not followed by the student, no refund will be permitted.
Note that if a certificate has been issued and a refund is authorised, the certificate will be revoked. Receiving a certificate or a statement of attainment and receiving a refund is not permitted. |
| Payment to Third Party eg. payment is made to a franchise, training partner, broker, agent or another party for enrolment into a course with ASSET |
ASSET’s franchises will adhere to this refund policy. Other third parties may determine other refund policies and provide them to perspective students prior to enrolment. Where the third party has a formal agreement with ASSET and they do not specify their own refund policy then they will adhere to this policy.
ASSET will not make any refunds to students or others where a payment was made to a third party. |
