Customer Service Assistant

Certificate II in Customer Engagement

Certificate II in Customer Engagement has been developed to assist those looking to find careers in the field of customer service.

Certificate IV in Customer Engagement

Develop skills and knowledge to handle a range of customer requirements and support your team to deliver exceptional customer experiences.

Diploma of Customer Engagement

Develop a range of skills and knowledge to give you the leading edge towards a management career in customer service.

Description of Role

Customer Service Assistants basically answer queries and offer information to customers. They are engaged in a lot of interaction with the general public in a variety of methods, including face-to-face, over the phone and via email.

They may also perform routine functions which include but not limited to arranging displays, handling payments and taking part in promotions and events. Customer Service Assistants are expected to be abreast of all the latest products and promotions so that they can explain the information effectively to interested customers.

Pleasing personality, good customer service skills and relevant experience are likewise ideal qualifications.

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