Customer Service Assistant - Asset College | RTO 31718

Customer Service Assistant

Certificate II in Customer Engagement

Certificate II in Customer Engagement

Learn foundational skills in engaging customers in a retail or service environment.

Certificate IV in Customer Engagement

Certificate IV in Customer Engagement

Develop skills to supervise staff in customer service roles.

Diploma of Customer Engagement

Diploma of Customer Engagement

Devise and implement customer service strategies as a Manager.

Description of Role

Customer Service Assistants basically answer queries and offer information to customers. They are engaged in a lot of interaction with the general public in a variety of methods, including face-to-face, over the phone and via email.

They may also perform routine functions which include but not limited to arranging displays, handling payments and taking part in promotions and events. Customer Service Assistants are expected to be abreast of all the latest products and promotions so that they can explain the information effectively to interested customers.

Pleasing personality, good customer service skills and relevant experience are likewise ideal qualifications.

Looking for something different?

Quality Assurance Coordinator


Customer Service Agents and Operators

Get started

Enrol today