Customer Services Representatives

Certificate III in Customer Engagement

Were you born to work in customer service? Improve your skills in creating great customer experiences and thrive in a service environment.

Description of Role

Customer Services Representatives serve customers by providing product and service information, and resolving product and service problems. As they perform these key tasks, they ensure excellent service standards and maintain high customer satisfaction.

Customer Service Representatives act as liaison between customers and the company, assisting with complaints, orders, errors, account queries, billing, cancellations and other queries. It is also part of their job to maintain customer records and ensure that all account information is up-to-date.

Among the skills and qualifications desired of Customer Service Representatives, other important skills include market and product knowledge, quality focus, problem-solving skills, listening and phone skills and multi-tasking capability..

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