Information Desk Clerk

Certificate II in Business

Certificate II in Business is for individuals looking to gain entry-level employment in a business setting.

Certificate I in Business

Develop a variety of skills and knowledge to prepare you for the workforce.

Certificate III in Business Administration

Certificate III in Business Administration is aimed at persons looking to start a career in an administration role at entry levels.

Description of Role

Information Desk Clerks perform routine clerical, secretarial and administrative work, including answering telephones, receiving the public, providing customer assistance, data processing and record-keeping. They also maintain and locate records and information that customers need.

Information Desk Clerks operate in a professional office environment and use standard office equipment. They are also expected to exercise communication efficiency, ethical conduct, flexibility, initiative and time management to effectively and efficiently perform their role.

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