Receptionists work in a highly visible area of the office and are often the first point of contact for guests and visitors. They greet, welcome and direct visitors appropriately and notify company personnel of visitor arrival. In the conduct of their duty, they ensure that security protocols are followed. They also monitor logbooks and issue visitor badges.
Receptionists usually maintain a telecommunication system and take care of the house phone and console operation. To efficiently manage this task, they keep an updated employee and company directory. During less busy times of the day, Receptionists may be asked to perform general office duties such as sorting out mails, collecting and distributing parcels and filing documents.
Receptionists should have a pleasant and outgoing personality, good interpersonal and communication skills and a willingness to learn on the job.