Scheduler - Asset College | RTO 31718

Scheduler

Certificate IV in Customer Engagement

Certificate IV in Customer Engagement

Develop skills to supervise staff in customer service roles.

Diploma of Customer Engagement

Diploma of Customer Engagement

Devise and implement customer service strategies as a Manager.

Description of Role

Schedulers ensure that company operations run on time. Depending on the industry, schedulers may prioritise inbound and outbound shipments to make sure that items get to the end users in a timely matter.

Schedulers answer phone calls, process emails and input appointments into a scheduling system. Depending on the type of office and employer, schedulers may be asked to perform other duties such as scheduling staff accordingly to maintain smooth and efficient operations.

Schedulers generally need strong organisational skills, as well as computer and clerical proficiency. As the job entails dealing with people, communication and customer service skills are likewise of importance.

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