Scheduler

Certificate IV in Customer Engagement

Develop skills and knowledge to handle a range of customer requirements and support your team to deliver exceptional customer experiences.

Diploma of Customer Engagement

Develop a range of skills and knowledge to give you the leading edge towards a management career in customer service.

Description of Role

Schedulers ensure that company operations run on time. Depending on the industry, schedulers may prioritise inbound and outbound shipments to make sure that items get to the end users in a timely matter.

Schedulers answer phone calls, process emails and input appointments into a scheduling system. Depending on the type of office and employer, schedulers may be asked to perform other duties such as scheduling staff accordingly to maintain smooth and efficient operations.

Schedulers generally need strong organisational skills, as well as computer and clerical proficiency. As the job entails dealing with people, communication and customer service skills are likewise of importance.

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