Security Buzz April

security buzz

Security Buzz April

Welcome to the April 2019 edition of the Office of Fair Trading’s (OFT) Security Buzz, an e-newsletter for Queensland security providers. 

Changes to Queensland licence cards and the Adult Proof of Age Card

The Queensland Government has made changes to Queensland licence and adult proof-of-age cards so, from now (April 2019), you may see some patrons using these new-look IDs at your venue.

Here’s what you need to know about these changes:

  • The Adult Proof of Age card is now called the Photo Identification Card.
  • People from 15 years or over are eligible for one. This means you can no longer assume the person presenting this type of ID is 18 years or over so you will need to check the date of birth on the ID.   

At the same time, minor changes will be made to other Queensland Transport licences to improve their readability and update some security features.

The Photo Identification Card will be the first new card to be introduced and will be in use from mid-April with remaining cards to be rolled out by June 2019.

If an ID scanner is used at your venue, your approved ID scanning operator has been provided with a sample of the new ID to ensure they are compatible with your venue’s current system. For more information, visit

Why verifying your employees’ licence status is vitally important

The OFT is currently investigating a person who provided a false security licence when applying for a job with a corporate security provider. By lying about their licence status, they not only put themselves at risk, they also put the security firm at risk. Employing an unlicensed security provider is a breach of the Security Providers Act 1993 and carries significant penalties.

That’s why it’s important to ensure anyone you employ to provide security services holds the required licence to do so. 

When hiring new staff, you should always check the applicants’ licence details via our free online ‘check a licence’ register. You should also regularly check your employees’ credentials to ensure their licence hasn’t lapsed or been suspended or cancelled.

The maximum penalty for engaging an unlicensed officer to provide security services is significant at $65,275 for a first offence, $91,395 or 6 months imprisonment for a second offence or $130,550 or 18 months imprisonment for a third offence.

Don’t get caught out with the wrong licence

Here at the OFT we are seeing a concerning number of people performing monitoring services without holding the correct class of licence.

If you are working within the technical sector as a security equipment installer or security adviser, and your functions also include operating audio-visual or visual recording systems or other electronic monitoring equipment, you must hold a class 1 security officer (monitoring) licence.

Similarly, if you run a security firm that provides security equipment monitoring services, even if you sub-contract that service to another security licensee, your firm must hold a class 1 security firm licencethat states it can supply those services.

The maximum penalty for operating without a licence is significant at $65,275 for a first offence, $91,395 or 6 months imprisonment for a second offence or $130,550 or 18 months imprisonment for a third offence.

To upgrade your licence, visit our website.

Security Operations National Training Package review

In January 2016, the Australian Skills Quality Authority (ASQA) released a special report, Training in Security Programs 2016. A key finding of the report was that a lack of harmonisation between the training requirements in the respective states and territories created an environment where mutual recognition law could be more easily manipulated. As a result, ASQA recommended a new national security provider training package be developed within the Australian Qualifications Framework.

Artibus Innovation (Artibus) was appointed to review three qualifications and 44 units of competency relating to ‘CPP Property Services Training Package Release 6.0’ for Security Operations.

Following an extensive consultation with a wide range of stakeholders, including state and territory regulators, registered training organisations, security industry associations and security licensees, Artibus produced the draft Security Operations Training Package.  The package was approved by the Australian Industry Skills Committee late last year and introduced by ASQA on 1 February 2019.

We are now developing a proposal to implement the new national training package in Queensland for future security provider licence applicants, including implementation dates and ‘teach-out’ periods for the current training package. Our next steps will be to:

  • submit the proposal to Australian Security Industry Associations for consultation and feedback
  • liaise with Queensland training regulators to ensure the proposal fits within state government training parameters
  • liaise with and seek feedback from Queensland Registered Training Organisations
  • seek approval from the Chief Executive.

Once approved, we will publish the new OFT security provider training requirements on our website and send an update to licensees and industry stakeholders.

For more information, visit or

Stay on top of refresher training to avoid licence restrictions

If you hold a crowd controller or bodyguard licence, you must complete refresher training every three years. The units you must complete are:

  • HLTAID003 Provide first aid
  • CPPSEC3002A Manage conflict through negotiation
  • CPPSEC3013A Control persons using empty hand techniques.

You can find the due date for your next refresher training on the notice you received with your licence. Once completed, you must provide us with evidence of completion by the due date listed on your notice to avoid disciplinary action such as restrictions on your licence.

As this is refresher training there is no recognition of prior learning. Each unit must be completed and reported to our licensing unit.

When you need to return your security licence

If you surrender your security licence or it is cancelled, you must return your physical licence to the OFT.

Similarly, if the functions you are able to perform change, you must return your licence so we can issue you an updated one. Most commonly this happens when a security provider fails to complete their mandatory refresher training, resulting in the cancellation of the crowd controller function of their licence. If this applies to you, we will write to you regarding returning your licence so an updated one may be issued to you.

First published on Office of Fair Trading Website.


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