Is the Customer Always Right?
Is the Customer Always Right? In the realm of customer service, the age-old adage "The customer is always right" has been a guiding principle for decades. But as the dynamics of customer service evolve, and the industry becomes more nuanced, it's essential to delve into the question: Is the customer…
Dealing With Difficult Customers
Dealing With Difficult Customers October is National Safe Work Month. This initiative was started by Safe Work Australia to open up a dialogue about keep the workplace safe. Everything from work health and safety seminars to mental health at work and customer abuse falls under the purview of Safe Work…
6 Skills You’ll Need To Be a Customer Service Assistant
6 Skills You'll Need To Be a Customer Service Assistant You’ve likely dealt with a customer service assistant in the past week. They are the people who answer your questions, troubleshoot issues you’re having with a company’s product or service and help you find the right solution to your problem.…
Why Customer Service is Important to Your Business
Why Customer Service is Important to Your Business Customers are essential to the health of your business. But our approach to customer service has changed as many businesses move to a more online model and physical stores gradually disappear. While some might have thought this would result in worse customer…
How to Write a Resume for Customer Service That Gets You Interviews!
How to Write a Resume for Customer Service That Gets You Interviews! So, you’re looking at applying for customer service roles and you want to jazz up that resume? Maybe rework the structure and rewrite your previous experience? Don’t worry, we’ve got you covered. Here's what you need to write…
7 Key Skills You’ll Need to Excel in Customer Service
7 Key Skills You’ll Need to Excel in Customer Service We all know what customer service is. We’ve all dealt with customer service representatives before. But what might surprise you is the variety of different customer service roles and industries you can work in. Everything from sports to health and…