- Couse Code: SITHGAM022
Provide Responsible Gambling Services
Industry requirement to work in venues where gambling activities are undertaken.
Course Overview
SITHGAM022 Provide Responsible Gambling Services
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.
The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.
Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.
This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who may be at risk of or are already experiencing harm from gambling.
The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.
Course Outcomes
On successful completion of this course, you will be awarded a SITHGAM022 Provide Provide Responsible Gambling Services Statement of Attainment.
On completion of the course you will have learnt how to:
- Understand gambling legislation and compliance
- Recognise problem gambling
- Provide responsible gambling services
- Assist patrons appropriately
- Promote a safe gambling environment
- Maintain records and reporting
Units of Competency
This course meets the requirements for the following unit of competency:
- SITHGAM022 Provide Responsible Gambling Services
Pathways
On successful completion of this course, you may wish to further your industry skill sets or relevant qualifications with one of the following courses:
Licensing Requirements
There are no formal licensing requirements or process associated with this unit of competency.
This unit relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).
Course Pathways
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- View all Short Courses and Skill Sets, Hospitality
Fee-for-service
$95
Other Information
Please read our Course Fees and Refund policy here.
Assessment Re-Submission Fees
Should you be deemed not competent after 2 attempts at a unit of competency, an assessment re-submission fee of $50 will apply per assessment.
There are no prerequisite units required for this unit of competency.
Minimum age for students to complete this course is 15 however, there may be employment requirements around people under the age of 18 working in gaming rooms. Please read more here.
You must be able to read and understand signs; read and follow organisational policies and procedures; complete simple calculations using whole numbers and percentages; and communicate clearly in English.
This unit is delivered in-class only and is not currently available by distance or online learning. The theory component of the RSG course is completed online in class. Recognition of Prior Learning is not available for this course.
The workshop generally runs for approximately 4 hours however, everyone learns at different rates and therefore the duration of the assessment will vary from person to person.
You can complete your RSG at one of the following locations:
- North Lakes (QLD)
- Gold Coast (QLD)
- Logan (QLD)
Why Choose Asset Collge For Your Provide Responsible Gambling Services Course
When you choose Asset College, you’re not just choosing an RTO — you’re choosing a partner in your career journey.
For more than 20 years, we’ve trained and guided thousands of Australians into security careers. We’re nationally recognised, connected to employers, and trusted across QLD, NSW, and VIC.
Our graduates don’t just get trained — they get employed. That’s the difference.
Free Career Information Session
For anyone considering the sector – covering roles, employers, licensing, wages and more.
Employer Connections®
Our unique Employer Connections® speed dating events provide real-time interaction with the industry’s leading employers.
High Quality Training
High quality training across every aspect of the Security Sector.
Provide Responsible Gambling Services Dates & Availability
| Date | Time | Location | Spaces | Cost | Enrol Myself |
| Thur 26 February 2026 | 01:00 pm - 05:00 pm | NORTH LAKES | 8 | $95.00 | |
| Thur 26 February 2026 | 01:00 pm - 05:00 pm | LOGAN CENTRAL | 9 | $95.00 | |
| Thur 26 February 2026 | 01:00 pm - 05:00 pm | ASHMORE | 10 | $95.00 | |
| Thur 12 March 2026 | 01:00 pm - 05:00 pm | ASHMORE | 10 | $95.00 | |
| Thur 12 March 2026 | 01:00 pm - 05:00 pm | LOGAN CENTRAL | 10 | $95.00 | |
| Thur 12 March 2026 | 01:00 pm - 05:00 pm | NORTH LAKES | 10 | $95.00 | |
| Thur 26 March 2026 | 01:00 pm - 05:00 pm | NORTH LAKES | 10 | $95.00 | |
| Thur 26 March 2026 | 01:00 pm - 05:00 pm | LOGAN CENTRAL | 10 | $95.00 | |
| Thur 26 March 2026 | 01:00 pm - 05:00 pm | ASHMORE | 10 | $95.00 | |
| Thur 23 April 2026 | 01:00 pm - 05:00 pm | ASHMORE | 10 | $95.00 | |
| Thur 23 April 2026 | 01:00 pm - 05:00 pm | NORTH LAKES | 10 | $95.00 | |
| Thur 23 April 2026 | 01:00 pm - 05:00 pm | LOGAN CENTRAL | 10 | $95.00 |
Discover Our Asset College Campuses
North Lakes, QLD (Head Office)
18 Flinders Parade, North Lakes QLD 4509
Logan Central, QLD
17 Station Road Logan Central QLD 4114
Gold Coast, NSW
Unit 39, Level 3 207 Currumburra Road Ashmore QLD 4214
Parramatta, NSW
Suite 105 Level 1, 30 Cowper St Parramatta
NSW 2150
QLD Onsite and Regional Locations
Townsville, Mackay, Rockhampton, Kingaroy, Bundaberg, Cairns
NSW Onsite and Regional Locations
Orange, Wagga Wagga, Coff Harbour, Ballina, Woollahra, Albury, Griffith, Moree, Nowra, Sydney
VIC Onsite and Regional Locations
Melbourne, Dandenong, Bendigo, Bairnsdale, Deer Park, Geelong
Adelaide, SA
Frequently Asked Questions
Who is the course designed for?
What career outcomes does the course support?
What career outcomes does the course support?
On completion, you may become eligible for roles such as unarmed security officer, crowd controller, monitoring centre operator, access control or guard duties. It also provides a pathway into higher security qualifications and specialist functions.
What happens after I complete the course?
What happens after I complete the course?
Upon successful completion you receive the Certificate II in Security Operations and become eligible to apply for a security licence in your state. From there you may choose specialist pathways or further study such as Certificate III in Security Operations, close protection or investigations.
Does the course cover bodyguard or armed guarding functions?
Does the course cover bodyguard or armed guarding functions?
No — the Certificate II focuses on general security functions (unarmed, crowd control, monitoring). Specialist functions such as bodyguard, armed guard or investigations are covered by higher-level qualifications or specific skill sets.
Are there employment support services included?
Are there employment support services included?
Yes — the college provides employment support including Employer Connections® events, pre-employment sessions, assistance with resumes and access to industry job networks.
How do I apply for a security licence?
How do I apply for a security licence?
After completing your Certificate II in Security Operations, you can apply for a security licence through your state or territory’s licensing authority. The process generally includes:
Submitting your qualification certificate
Providing identification and proof of eligibility
Completing a criminal history check
Paying the applicable licensing fees
Each state has slightly different requirements. For example:
QLD: Apply through the Office of Fair Trading
NSW: Apply through Service NSW / NSW Police
NT, SA, VIC, TAS, WA: Apply through your state’s regulatory body
Your Asset College trainers and admin team can guide you through the application process and provide the documents you need.